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ManagerFull-timeRustGitAI
Salary Range
$58,752 - $79,488 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Datadog. This role focuses on driving new product attachment and building strong relationships with our existing customer base through onboarding, upselling, and cross-selling.
Key Responsibilities
- →Partner with the sales team to ensure smooth transition and onboarding experience
- →Proactively build relationships with customers to create mutual trust
- →Successfully carry out the full sales cycle for any growth opportunities in existing customer accounts
- →Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
- →Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
- →Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)
Requirements
- ✓A strong communicator with excellent attention to detail
- ✓Motivated by building long-term and long-lasting relationships
- ✓Driven by the opportunity to make a visible impact with your work
- ✓5+ years of experience in a customer account facing role
- ✓Customer-minded, always aiming to provide the most value possible
- ✓Excited by working in an ever-evolving and fluid solution focused environment
- ✓Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities
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