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SeniorFull-timeAWSData ScienceAI
Salary Range
$46,410 - $62,790 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Senior Customer Success Manager to join our team in Frankfurt, Germany. This role is responsible for serving a portfolio of large enterprise accounts and illustrating the value delivered through Dataiku’s software & services.
Key Responsibilities
- →Serve a portfolio of assigned accounts, including some of the world’s leading organizations in manufacturing, energy, and defence.
- →Gain an understanding of client use cases and help licensed users achieve their business goals via Dataiku's products and services.
- →Help clients translate business use cases into high ROI solutions.
- →Partner with Dataiku account teams to ensure customer success.
- →Provide guidance on leveraging Dataiku for data science projects.
- →Implement customer engagement strategies, including Executive Business Reviews and account planning.
- →Leverage Customer Health analytics to identify expansion opportunities and churn risks.
- →Collaborate with the Sales team to expand customer relationships and ensure renewals.
Requirements
- ✓At least 5-15 years of prior account management, customer success, or consulting experience, preferably within enterprise software or data science.
- ✓Strong verbal and written communication and presentation skills.
- ✓Strong knowledge of the data science project lifecycle.
- ✓Experience with change management through major programs.
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