Customer Success Manager at Davidenergy

ABOUT DAVID ENERGY David Energy is creating a new kind of power company. We offer cheaper and cleaner energy than traditional Retail Electricity Providers (REPs) can, and we do so economically because we can tap into renewable supply (e.g. solar) and controllable capacity (e.g. batteries) anywhere it exists, including "behind" customers’ electricity meters. We’re a series A company aiming to run the grid on clean energy 24/7/365. We’re rapidly scaling our "Beat the Utility" product which guarantees small commercial customers that their total electric spend will be less than their incumbent utility. We can make this guarantee because our technology and risk management unlock value that is not available to the utility. We're currently operating in NYC (NYISO Zone J) and scaling toward hundreds of new customer locations per month, with plans to expand to additional zones and ISOs across the Northeast. ABOUT THIS ROLE We’re looking for a Customer Success Manager to own and scale relationships across a rapidly growing portfolio of customers as we build a new kind of energy company from the ground up. You will manage a high volume of SMB and Mid-Market customers while operating with a strategic, ownership-driven mindset—balancing execution at scale with the ability to drive meaningful outcomes for each account. This is not a traditional "maintenance" CSM position. Instead, you will serve as a Trusted Energy Advisor, with direct responsibility for ensuring customers achieve measurable savings, fully grasp the value we provide, and view David Energy as their long-term, energy partner. This role is critical to delivering on our “Beat the Utility” promise and laying the foundation for long-term retention and expansion. You’ll play a key role in turning early customer wins into repeatable success, helping define how Customer Success operates as we scale to hundreds—and eventually thousands—of locations. You’ll operate at the intersection of customer strategy, operations, and product—partnering closely with Sales, Fulfillment, and Product to ensure a seamless customer experience. As a trusted advisor, you’ll not only manage relationships, but also translate complex energy data into clear, actionable insights that drive customer decisions. If you’re excited to own outcomes, build processes from the ground up, and have a direct impact on how businesses consume energy, this role offers a unique opportunity to shape both the customer experience and the future of the grid. WHAT YOU'LL DO - Own a portfolio of customers, driving onboarding, deployment, and ongoing account management - Build deep, trust-based relationships with stakeholders across multiple levels and personas - Translate data into clear, compelling narratives that demonstrate value and drive decision-making - Manage multiple concurrent customer deployments, timelines, and internal/external stakeholders - Identify and eliminate inefficiencies across onboarding, deployment and account management workflows - Partner cross-functionally (Sales, Operations, Product) to ensure seamless handoffs and execution - Proactively identify risks, solve problems, and drive issues to resolution independently - Identify customer experience risks (e.g., churn) or opportunities (e.g., expansion) within the customer base, and collaborate with sales to drive retention and expansion. - Actively shape and evolve our Customer Success strategy as we scale WHAT SUCCESS LOOKS LIKE - Customers consistently realize and understand the value of our “Beat the Utility” product - Seamless onboarding and deployment across a high volume of locations - Strong retention and expansion across your portfolio - Clear, data-driven written and verbal communication that builds trust with customers and internal teams - Tangible improvements to CS processes and cross-functional workflows as we scale WHAT WE'RE LOOKING FOR - Proven Customer Success operator with 4+ years in CS or a client-facing B2B role, and a track record of driving measurable results and deepening customer relationships - Exceptional communicator and storyteller who can translate data into clear, compelling narratives for a wide range of stakeholders - Relationship-driven and customer-obsessed, with the ability to engage diverse personas, build trust quickly, and align to customer goals with empathy - Highly organized project manager who can manage a high volume of accounts, juggle competing priorities, and drive execution across multiple stakeholders - Builder mindset, comfortable in ambiguity and energized by creating, refining, and scaling processes alongside a growing revenue org - Growth-oriented team player who takes ownership, leans in and collaborates effectively to serve the wider goals of the organization - Intellectually curious and motivated to learn the energy space quickly, with excitement for contributing to a mission-driven, high-impact industry WHAT WE OFFER: - $110,000 - $130,000 in cash compensation + equity - Group medical and dental insurance - Flexible vacation / PTO policy - 401(k) plan - Hybrid office culture, with team members working remotely and from our office in NYC - A supportive and inclusive work environment where your contributions are valued