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ManagerFull-timeRustAWSGoAI
Salary Range
$28,560 - $38,640 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Client Onboarding Specialist to join our team at Deel. This role focuses on onboarding clients and setting them up for durable relationships with Deel to enable long-term success. You will serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues.
Key Responsibilities
- →Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.
- →Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
- →Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility.
- →Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
- →Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D.
Requirements
- ✓3+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
- ✓Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
- ✓Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks.
- ✓Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
- ✓High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
- ✓Driven, quick-thinking, and thrive in a fast-paced, challenging environment.
Benefits
- ★Stock grant opportunities dependent on your role, employment status and location
- ★Additional perks and benefits based on your employment status and country
- ★The flexibility of remote work, including optional WeWork access
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