Senior Technical Account Manager - Strategic Services (AMER) at Clickup

Clickup

United States of America·1w ago

SeniorFull-timeRustAWSGoAI

Salary Range

$66,300 - $89,700 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Technical Account Manager - Strategic Services to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes.

Key Responsibilities

→Guide new teams through implementation, onboarding, and training to ensure a smooth start and foundational success.
→Proactively manage user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities.
→Collaborate with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights.
→Empower customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real-world impact.

Requirements

✓Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality.
✓Familiarity with generative AI concepts, prompt design, and automation frameworks.
✓Exceptional workflow analysis, process design, and identifying friction points.
✓Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes.
✓Comfortable using dashboards and metrics to communicate health, adoption, and ROI.
✓Executive presence and strong communication skills.
✓Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes.
✓Collaboration and influence with account team, Product, and Sales to align on outcomes.