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ManagerFull-timeRustAWSGoAI
Salary Range
$39,168 - $52,992 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Operations Manager to join our team at Deel, a global payroll and HR platform. This role involves driving and delivering operational initiatives in a fast-paced environment, from problem identification through implementation. The Operations Manager will use data to inform decisions and measure impact, working cross-functionally to streamline processes and improve operational performance.
Key Responsibilities
- →Manage day-to-day operational workflows and identify areas for efficiency improvements
- →Support automation initiatives to reduce manual processes and improve accuracy and speed
- →Partner with cross-functional teams to streamline tools and processes for both internal teams and customers
- →Ensure adherence to operational controls, compliance requirements, and risk management practices
- →Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards
- →Monitor operational performance metrics and escalate risks or gaps to leadership
- →Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling
- →Expand and improve self-service options to reduce dependency on manual support
- →Implement regular feedback loops to capture insights and inform continuous improvement
- →Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders
- →Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption
- →Track and report operational outcomes, providing insights and recommendations to leadership
- →Execute operational projects and strategic initiatives in collaboration with senior leaders
Requirements
- ✓3+ years of experience in operations, preferably in a fast-paced environment
- ✓Demonstrated ability to manage and mentor small to mid-sized teams
- ✓Strong problem-solving skills and attention to detail with a solutions-oriented mindset
- ✓KPI-driven, with experience tracking and improving performance metrics
- ✓Exposure to process automation and operational tooling
- ✓Background in FinTech, consulting, banking, or fast-paced start-ups preferred
- ✓Strong analytical skills with ability to turn data into actionable insights
- ✓Collaborative team player with high energy and a bias for action
Benefits
- ★Stock grant opportunities dependent on your role, employment status and location
- ★Additional perks and benefits based on your employment status and country
- ★The flexibility of remote work, including optional WeWork access
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