Account Manager - Dutch Speaking (Belgium Market) at Deliveroo

ACCOUNT MANAGER – DUTCH SPEAKING (BELGIUM MARKET) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for an Account Manager – Dutch Speaking (Belgium Market) to join our Manchester team. In this role, you’ll help our restaurant partners in Belgium get the very best out of our platform, advising them on everything from marketing campaigns to operational excellence. Get to know our Commercial [Upgrade to PRO to see link] team — what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING You’ll be joining the SMB (Small Medium Business) team. We are a high-energy group focused on supporting the backbone of our marketplace—local independent restaurants—using a desk-based consultancy model to drive their success. Here’s what your day-to-day might look like: - Portfolio Consultancy: Manage a diverse portfolio of accounts through a desk-based model, using phone, email, and video calls to support partner growth. - Relationship Management: Maintain long-term relationships with the Belgium partner base, ensuring high-quality service and driving positive outcomes for both the partner and Deliveroo. - Campaign Execution: Drive engagement with national and local marketing opportunities, improving key metrics such as restaurant retention and order volume. - Cross-Functional Collaboration: Act as the bridge between your restaurants and internal Deliveroo teams to ensure our technology and solutions meet specific partner needs. - Performance Improvement: Use data to identify barriers to success and provide creative solutions that help partners offer the best possible delivery experience. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: - Proven Account Management: Significant experience in an account management or sales role, with a track record of building strong relationships that produce results. - Multilingual Capability: Professional fluency in Dutch/Flemish is essential to partner effectively with businesses in the Belgium market. - Communication Excellence: An excellent phone manner and experience providing high-quality support and consultancy via telephone and video platforms. - Analytical Mindset: The ability to use data to get to the crux of an issue quickly and solve problems without over-complicating. - Tech Curiosity: A genuine enthusiasm for how technology and digital platforms can help small businesses succeed. Interview Process - Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! - Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People. Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam! - Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. - Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). - Step 5: Outcome – We’ll get back to you after your interview to let you know the result! Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here [Upgrade to PRO to see link] OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!