Mid Market Account Manager at Deliveroo

JOIN US IN OUR MISSION TO TRANSFORM THE WAY PEOPLE SHOP AND EAT, WHERE IMPACT, INNOVATION, AND GROWTH DRIVES EVERYTHING WE DO. OUR COMMERCIAL TEAM SITS AT THE CENTRE OF DELIVEROO’S MARKETPLACE—SHAPING HOW WE SERVE RESTAURANTS, GROCERS, AND NEW VERTICALS WORLDWIDE. FROM NEGOTIATING KEY PARTNERSHIPS TO UNLOCKING NEW REVENUE STREAMS AND CRAFTING DATA-LED GROWTH STRATEGIES, WE TAKE ON BIG CHALLENGES THAT MOVE THE BUSINESS FORWARD. IF YOU THRIVE IN FAST-PACED, COMMERCIAL ENVIRONMENTS AND WANT TO INFLUENCE THE FUTURE OF A GLOBAL BRAND—THIS IS THE TEAM FOR YOU. WE’RE LOOKING FOR AN ACCOUNT MANAGER TO JOIN OUR MIDDLE EAST TEAM. IN THIS ROLE, YOU’LL ACT AS A STRATEGIC ADVISOR TO OUR PARTNERS, TAKING OWNERSHIP OF A PORTFOLIO’S COMMERCIAL SUCCESS AND EXECUTING DATA-DRIVEN INITIATIVES THAT ENHANCE BOTH PARTNER PERFORMANCE AND CUSTOMER EXPERIENCE. WHAT YOU’LL BE DOING YOU’LL BE JOINING THE RESTAURANT ACCOUNT MANAGEMENT TEAM. IN THIS ROLE, YOU WILL GO BEYOND DAY-TO-DAY MANAGEMENT TO DRIVE THE NEXT LEVEL OF PERFORMANCE AND PROFITABILITY FOR OUR PARTNERS, ACTING AS A PROACTIVE PROBLEM-SOLVER CAPABLE OF MAKING HIGH-IMPACT DECISIONS. HERE’S WHAT YOUR DAY-TO-DAY MIGHT LOOK LIKE: - Strategic Account Ownership: Independently manage a diverse portfolio of high-value restaurant partners, developing tailored business strategies to maximise sales, retention, and satisfaction. - Commercial Growth: Own the commercial outcomes for your portfolio, including revenue targets, promotional ROI, and profitability metrics. - Data-Led Insights: Use analysis tools to identify market trends, optimise pricing, and lead quarterly business reviews (QBRs) with actionable recommendations for partners. - Campaign Leadership: Negotiate and execute partner-funded or co-marketing campaigns designed to drive incremental order volume and brand visibility. - Portfolio Optimisation: Identify opportunities for category expansion and new business initiatives to ensure sustainable, long-term performance across your network. WHAT YOU’LL NEED TO THRIVE OUR IDEAL CANDIDATE WILL BRING STRONG EXPERTISE IN SOME OF THESE AREAS AND CURIOSITY TO GROW IN OTHERS: BILINGUAL COMMUNICATION: EXCEPTIONAL WRITTEN AND VERBAL COMMUNICATION SKILLS IN BOTH ARABIC AND ENGLISH ARE ESSENTIAL. - Commercial Experience: Significant experience in account management, business development, or strategy, preferably within food delivery, F&B, or e-commerce. - Analytical Proficiency: Advanced expertise in Excel and a proven ability to use data (via tools like Looker) to drive ROI-based decision-making. - Negotiation Skills: Strong commercial acumen with a demonstrated ability to lead contract negotiations and manage complex partner portfolios. - Results-Oriented Mindset: A proactive approach to problem-solving in fast-paced, cross-functional environments, with a passion for partner success. WHY JOIN US? AT DELIVEROO, YOU’LL DO WORK THAT MATTERS, SOLVING REAL-WORLD PROBLEMS IN A THREE-SIDED MARKETPLACE THAT’S CONSTANTLY EVOLVING. WE’RE FOOD LOVERS, PROBLEM SOLVERS, COMMUNITY BUILDERS AND MORE, BROUGHT TOGETHER BY A SHARED DRIVE TO MAKE THINGS BETTER. WORKING HERE YOU CAN EXPECT TO: 🔧 MAKE A VISIBLE IMPACT EVERY DAY YOUR WORK DIRECTLY IMPROVES EXPERIENCES FOR CUSTOMERS, PARTNERS AND RIDERS. 🌱 LEARN FAST IN AN ENTREPRENEURIAL ENVIRONMENT WORK CLOSE TO THE MARKET WITH AUTONOMY, PACE AND REAL RESPONSIBILITY. 🧠 BUILD A CAREER, NOT JUST A ROLE STRETCH YOURSELF, DEVELOP NEW SKILLS AND GROW AS THE BUSINESS EVOLVES. 🌎 DELIVER TOGETHER IN AN INCLUSIVE CULTURE COLLABORATIVE, VALUES-DRIVEN TEAMS THAT SUPPORT HOW YOU WORK BEST. WE AIM TO CREATE A FAIR PROCESS THAT LETS YOUR SKILLS SHINE—OUR INTERVIEW TYPICALLY INCLUDES 3-4 STAGES. FIND MORE ABOUT HOW WE HIRE HERE [Upgrade to PRO to see link] OUR GLOBAL STRUCTURE DELIVEROO IS NOW PART OF DOORDASH, BRINGING TOGETHER TEAMS WITH EVEN GREATER REACH, SCALE, AND AMBITION. DEPENDING ON YOUR ROLE, YOU MAY COLLABORATE WITH TEAMMATES, SYSTEMS, AND LEADERS ACROSS DOORDASH AND WOLT. TOGETHER, WE’RE UNLOCKING NEW POSSIBILITIES AS ONE GLOBAL TEAM. DIVERSITY, EQUITY AND INCLUSION AT DELIVEROO, WE KNOW THAT A GREAT WORKPLACE REFLECTS THE WORLD AROUND US AND THAT TRUE DIVERSITY AND INCLUSION MAKE US STRONGER, MORE CREATIVE, AND BETTER AT WHAT WE DO. WE’RE COMMITTED TO FOSTERING AN ENVIRONMENT WHERE EVERYONE CAN DO THEIR BEST WORK AND FEEL THEY BELONG. WE BELIEVE IN EQUALITY OF OPPORTUNITY AND WELCOME CANDIDATES FROM ALL BACKGROUNDS REGARDLESS OF AGE, GENDER, ETHNICITY, DISABILITY, SEXUAL ORIENTATION, GENDER IDENTITY, SOCIO-ECONOMIC BACKGROUND, RELIGION, OR BELIEF. IF YOU HAVE A DISABILITY OR LONG-TERM HEALTH CONDITION AND NEED SUPPORT TO APPLY FOR ONE OF OUR ROLES, OR IF YOU REQUIRE ANY REASONABLE ADJUSTMENTS DURING THE RECRUITMENT PROCESS, PLEASE CONTACT OUR RECRUITMENT TEAM AT [Upgrade to PRO to see contact] AND WE’LL BE HAPPY TO HELP ENSURE YOU HAVE A FAIR AND EQUITABLE EXPERIENCE. IF YOU’RE EXCITED ABOUT MAKING A REAL IMPACT IN A FAST-MOVING MARKETPLACE AND GROWING YOUR CAREER ALONGSIDE AMBITIOUS, SUPPORTIVE TEAMS, WE’D LOVE TO HEAR FROM YOU!