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Customer Success Manager - Senior (T Cloud Public ) REF4477F at DeutscheTelekomITSolutions
DeutscheTelekomITSolutionsBudapest, Debrecen, Szeged, Pécs, hu·4h ago
Mid LevelFull-timeGo
Salary Range
$16,320 - $22,080 /year
This salary is estimated based on similar roles. The actual salary may vary.
Your Key Responsibilities
As a Customer Success Manager for Open Telekom Cloud (OTC), you will:
• Be the go-to Open Telekom Cloud expert, leveraging your cloud expertise to provide customers with reliable guidance and drive business growth.
• Offer tailored advice to customers, assisting with their first-time use of OTC or enhancing their ongoing cloud performance through consumption growth and upselling strategies.
• Proactively engage customers to prevent churn, using analytical insights and management expertise to ensure satisfaction and success.
• Leverage technical know-how to improve both customer satisfaction and organizational efficiency.
• Liaise with cross-functional teams to translate customer requirements into actionable feature requests.
• Actively contribute to the vertical squads within Open Telekom Cloud.
• Collaborate on the optimization and evolution of Customer Success Management for OTC, delivering impactful results.
• Provide feedback that elevates our “Service Excellence Culture”, ensuring quality improvement across all areas of OTC Customer Success Management.
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About DeutscheTelekomITSolutions
DeutscheTelekomITSolutions is a leading provider of IT and consulting services, leveraging the extensive expertise and global infrastructure of Deutsche Telekom. Operating within the telecommunications and IT solutions sector, the company specializes in delivering innovative technology services to enhance business operations and digital transformation. While the name suggests a strong German heritage, the organization serves clients across Europe and beyond, reflecting Deutsche Telekom's international presence. Its foundation is built on the telecommunications giant's long-standing reputation for reliability and technological advancement, extending these principles into specialized IT consulting and implementation. The company offers a comprehensive suite of IT services, including digital transformation consulting, cloud computing solutions, cybersecurity, and managed IT services. Key features of their offerings include tailored strategies to align technology with business goals, scalable infrastructure solutions, and robust security frameworks designed to protect sensitive data. Their target audience primarily consists of medium to large enterprises across various industries, such as finance, healthcare, and manufacturing, which require sophisticated IT support to drive efficiency, innovation, and competitive advantage. By combining technical expertise with deep industry knowledge, DeutscheTelekomITSolutions helps organizations navigate complex digital challenges.
