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SeniorFull-time
Salary Range
$31,824 - $43,056 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an International Operations Manager to lead the operational performance, scalability and efficiency of Glovo’s most complex countries. This role is at the core of how we execute, focusing on translating data signals into decisions that matter.
Key Responsibilities
- →Analyse operational data obsessively to identify trends, uncover root causes and define priorities that drive meaningful improvements for a great customer experience.
- →Translate insights into clear action plans that improve delivery time, rider efficiency and cost performance.
- →Hire, manage and develop a high-performing Operations team, setting clear expectations, ownership and growth paths.
- →Own operational performance excellence metrics end-to-end, ensuring strong courier supply balance, delivery experience and partner operations.
- →Understand, deep-dive and standardise scalable operating models across cities through supply readiness for seasonality, business growth and operational shifts.
- →Work closely with the General Manager as a strategic partner, contributing to key decisions and supporting market-level priorities.
- →Collaborate with global operations and cross-functional teams to deploy new tools, processes and products launches consistently.
- →Establish strong relationships with key operational stakeholders, including courier communities and third-party fleet partners.
Requirements
- ✓Experience in operational management within a fast-paced environment
- ✓Strong analytical skills with ability to translate data into actionable insights
- ✓Proven ability to lead and develop high-performing teams
- ✓Excellent communication and stakeholder management skills
- ✓Strategic thinking with focus on scalability and efficiency
- ✓Experience working in international markets is a plus
- ✓Ability to navigate ambiguity and work at pace
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