Manager, Strategic Account Management at DeliveryHero

About the Role

We are looking for a Vendor Management Function to join foodpanda. This role focuses on managing key vendors and supporting strategic planning to improve shop performance.

Key Responsibilities

• →Manage key vendors for foodpanda, including conducting store visits, troubleshooting problems, fostering loyalty, and acting as the main contact
• →Assist in strategic planning to improve shop performance
• →Monitor and analyse account performance, proactively addressing issues, and coordinating with marketing for effective campaign execution
• →Negotiate with vendors on commissions and exclusivity to support revenue, coordinate deals and campaigns, and manage high item not delivered rate shops
• →Monitor and analyze KPIs to improve performance, and prepare to discuss these with management
• →Collaborate with team and vendors to set up and execute initiatives and projects that enhance growth, profitability, and customer experience
• →Responsible for acquiring new vendors as assigned to expand the business portfolio
• →Meeting and signing Strategic Key Vendors and getting them on board
• →Ensure continuous growth in orders through – New Vendor Onboarding, Existing Inventory Optimization, and activation
• →Support Function
• →Assist in ad-hoc project rollouts
• →Participate in regional monthly meetings
• →Collaborate with various departments to enhance vendor performance and address issues
• →Support other teams, such as QA and Sales by collecting pertinent data
• →Complete other tasks as assigned by the line manager