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Entry LevelFull-timeGo
Salary Range
$11,475 - $15,525 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Operations Analyst to join our team in Croatia. This role focuses on delivering actionable insights and analyzing data across multiple cities to support operational decisions.
Key Responsibilities
- →Provide analytical support to the team by understanding Glovo's operations model
- →Perform analysis to generate insights that help improve Courier KPIs
- →Identify and resolve data reliability issues
- →Serve as the main data point of contact (POC) for the department
- →Help find insights through data analysis during couriers' first deliveries to maximize retention
- →Develop and maintain dashboards and build new tools to improve metric visibility
- →Create analytical frameworks and models for the department
- →Deep-dive into data to understand reasons for KPI variations and identify improvement levers
- →Evaluate strategic opportunities through quantitative analyses and A/B tests
- →Understand local and regional needs from the perspective of couriers
Requirements
- ✓Strong analytical skills with experience in data analysis
- ✓Experience with KPI tracking and improvement
- ✓Ability to develop and maintain dashboards
- ✓Knowledge of quantitative analysis and A/B testing
- ✓Excellent problem-solving and communication skills
- ✓Understanding of operational data and metrics
- ✓Ability to work with data across multiple locations
- ✓Experience with data reliability and quality assurance
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About DeliveryHero
DeliveryHero is a leading international food delivery platform that connects customers with a wide array of restaurants and food services through its digital marketplace. Operating in multiple countries across Europe, Asia, and the Middle East, the company has established itself as a key player in the rapidly growing food tech industry. Founded in 2011 and headquartered in Berlin, Germany, DeliveryHero has expanded its footprint through strategic acquisitions and local partnerships, adapting to regional tastes and preferences while maintaining a unified technological approach. The company offers a user-friendly mobile app and website that allow customers to browse menus, place orders, and track deliveries from thousands of restaurants. Its platform features advanced algorithms for personalized recommendations, real-time order tracking, and secure payment options. DeliveryHero primarily targets urban consumers seeking convenience and variety in their dining choices, as well as restaurant partners looking to expand their customer base. Key features include localized content, multilingual support, and integrated loyalty programs to enhance user engagement. DeliveryHero has achieved significant milestones, including becoming one of the largest food delivery platforms globally with a presence in over 40 countries. Its market position is reinforced by strong brand recognition, a scalable technology infrastructure, and a focus on operational efficiency. The company’s unique value proposition lies in its ability to blend global expertise with local market insights, ensuring a seamless and culturally relevant experience for both customers and restaurant partners.
