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SeniorFull-time
Salary Range
$23,205 - $31,395 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
- →Manage stakeholders by acting as a point of contact between local and regional teams to ensure processes run correctly in the country.
- →Analyze experience by monitoring key metrics (NPS and CSAT) and building actionable reports for decision-making.
- →Represent the voice of the user and partner by identifying improvement opportunities through interviews and feedback analysis to design scalable solutions.
- →Implement local processes by adapting regional processes to Chile's operational reality, minimizing negative impacts.
- →Manage regulatory compliance by leading continuous improvement in handling cases associated with local bodies such as SERNAC.
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About DeliveryHero
DeliveryHero is a leading international food delivery platform that connects customers with a wide array of restaurants and food services through its digital marketplace. Operating in multiple countries across Europe, Asia, and the Middle East, the company has established itself as a key player in the rapidly growing food tech industry. Founded in 2011 and headquartered in Berlin, Germany, DeliveryHero has expanded its footprint through strategic acquisitions and local partnerships, adapting to regional tastes and preferences while maintaining a unified technological approach. The company offers a user-friendly mobile app and website that allow customers to browse menus, place orders, and track deliveries from thousands of restaurants. Its platform features advanced algorithms for personalized recommendations, real-time order tracking, and secure payment options. DeliveryHero primarily targets urban consumers seeking convenience and variety in their dining choices, as well as restaurant partners looking to expand their customer base. Key features include localized content, multilingual support, and integrated loyalty programs to enhance user engagement. DeliveryHero has achieved significant milestones, including becoming one of the largest food delivery platforms globally with a presence in over 40 countries. Its market position is reinforced by strong brand recognition, a scalable technology infrastructure, and a focus on operational efficiency. The company’s unique value proposition lies in its ability to blend global expertise with local market insights, ensuring a seamless and culturally relevant experience for both customers and restaurant partners.
