Product Operations Specialist at DeliveryHero

About the Role

We are looking for a Product Operations Specialist to independently manage key operational workflows across bug triage, operational requests, documentation, localization, and release coordination. This role requires autonomy, ownership, and deepening domain expertise.

Key Responsibilities

• →Own daily bug triage across the Home domain, assessing severity and routing issues.
• →Own and report on key operational metrics (e.g. TTFR, SLA adherence, backlog health).
• →Identify trends in recurring defects and propose improvements or fixes.
• →Manage operational requests intake and enforce SLA expectations across stakeholders.
• →Create and maintain SOPs, documentation, templates, and FAQs.
• →Coordinate localization workflows across markets, vendors, and engineering teams.
• →Support mobile release management by maintaining calendars, tracking progress, and flagging risks.
• →Report recurring issues to Product and Engineering and support upstream improvements.
• →Support dependency management in the Home domain by clarifying missing details and flagging obvious timing or ownership conflicts in planning.