Senior Key Account Manager - Groceries at DeliveryHero

Key Activities: • Identifying opportunities to grow accounts based on the best practices and HS values. •  Analyzing data and details to understand competitors, marketplace, emerging trends, and unmet client needs. • leading internal projects with specific KPIs that contribute to achieving the company targets. • Developing and implementing strategic plans to manage and grow your portfolio. • Understanding client needs and identifying new business opportunities within your portfolio. • Achieve your assigned non-commercial revenue targets besides maintaining operational metrics to improve the performance of your portfolio, which leads to profitability and sustainable growth. • Mitigate risks of partner churn by strategically planning. • Developing a high-class business review reports to your accounts on monthly and quarterly basis. • Supporting KAM teams to improve their performance and reach targets. • Communicating and coordinating with internal & external teams to deliver solutions. • Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry. • Leading internal projects and campaigns within the sales department from planning to delivery. • Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. • Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement. • Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions. • Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed. • Follow daily operations relating to the job to ensure work continuity. • Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards. • Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.