Specialist Logistics Onboarding & Compliance at DeliveryHero

WHAT’S ON YOUR PLATE? • Enhance the training delivery effectiveness to ensure the riders are up to the level to support deals with our customers and vendors. •  Supervise the training teamwork from A to Z to ensure smoothness in the training delivery. • Track the newbie's accounts activation process, starting from the application submission on Arara until the accounts are activated in compliance with the pre-agreed process. • Develop the trainers’ profile through close observation of their common and individual opportunities and setting plans for improvement. • Enhance the training materials to match our continuously raised standards from a time to deliver the best customer experience • Collaboratively work with the Logistics quality team to conduct refreshment training for our riders who are not meeting the customers’ expectations. • Act as a point of contact with the internal and regional stakeholders to collect the best practices and recommendations for the training materials enhancements. • Ensure adequate training headcount, oversee the hiring process, and confirm team readiness prior to training delivery • Collaboratively work with the acquisition team and align on the new month's target and do the needful for a smooth process. • Act as a single point of contact with the dispatch "verification team" in regard to communicating any updates and reducing the re-submission rate. • Collaboratively work with the third-party company that conducts the criminal inspection to ease the process, track their service level fulfillment, and validate the monthly invoice. • Tracking and monitoring the Regional and local Kpis • Ensure full compliance of rider onboarding documentation by validating, tracking, and maintaining all required records in line with company and regulatory standards. • Monitor and improve regional compliance KPIs by identifying gaps, driving initiatives to increase document completion rates, and implementing engagement strategies that enhance overall country compliance performance