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Entry LevelFull-timeGitAI
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Project Manager to enhance Western Digital's consumer customer support experience through advanced contact center technologies and telecommunications infrastructure. This role will drive the implementation of AI-powered customer engagement solutions and optimize call center operations.
Key Responsibilities
- →Manage end-to-end implementation of Contact Center as a Service (CCaaS) enhancement projects
- →Lead deployment and optimization of AI chatbot and AI IVR solutions
- →Drive call center telecommunications infrastructure upgrade projects
- →Develop project plans, timelines, budgets, and resource allocation strategies
- →Coordinate cross-functional teams including IT, Operations, Vendor Management, and Customer Support
- →Oversee AI-powered customer engagement tools to improve first-contact resolution and customer satisfaction
- →Implement and optimize CCaaS platform capabilities (voice, chat, email, social channels)
- →Manage telecom infrastructure projects including VoIP, routing systems, and network optimization
- →Ensure seamless integration between new technologies and existing systems
- →Monitor and report on technology performance metrics and ROI
Requirements
- ✓Strong background in project management with experience in contact center technologies
- ✓Experience with AI chatbot and IVR systems
- ✓Knowledge of CCaaS platforms and telecommunications infrastructure
- ✓Ability to coordinate cross-functional teams and manage vendor relationships
- ✓Excellent stakeholder management and communication skills
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About WesternDigital
Western Digital is a global leader in data storage solutions, providing innovative technologies to manage, store, and protect digital information. Headquartered in the United States, the company has been at the forefront of the storage industry since its founding in 1970, evolving from a semiconductor manufacturer to a pioneer in hard drives, solid-state drives, and cloud storage solutions. With a strong presence in both consumer and enterprise markets, Western Digital plays a critical role in enabling the digital transformation across various sectors, including entertainment, healthcare, and enterprise data centers. The company offers a comprehensive portfolio of storage products, including high-capacity hard drives, high-performance solid-state drives, and data center solutions tailored for scalability and reliability. Key features of their products include advanced data protection technologies, energy efficiency, and seamless integration with cloud platforms. Western Digital serves a diverse audience, from individual consumers seeking reliable storage for personal devices to large enterprises requiring robust data management systems. Their solutions are designed to meet the growing demands of data-intensive applications, ensuring speed, durability, and ease of use. Western Digital has achieved significant milestones, including being a key supplier to major cloud service providers and holding a leading market share in the storage industry. The company’s unique value proposition lies in its ability to combine cutting-edge technology with decades of expertise, delivering solutions that address the evolving needs of the digital age. By continuously innovating and investing in research and development, Western Digital remains a trusted partner for organizations and individuals alike, ensuring that data is stored securely and accessed efficiently.
