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SeniorFull-time
Salary Range
$31,824 - $43,056 /year
This salary is estimated based on similar roles. The actual salary may vary.
As a Marketplace Rider Project Manager, you will play a key role in optimizing Rider Support operations for the Spanish market and supporting the evolution of new rider models. You will combine data analysis, operational problem solving and project execution to improve service efficiency, ensure regulatory compliance and deliver a high quality support experience for riders.
In this role, you will identify operational gaps, lead service flow improvements and drive initiatives that impact key metrics such as contact ratio, rider satisfaction, supply efficiency and service related costs.
You will also act as a key bridge between Supply Operations and Marketplace Experience (MX), ensuring rider support processes align with operational needs while maintaining efficiency and compliance.
 
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About DeliveryHero
DeliveryHero is a leading international food delivery platform that connects customers with a wide array of restaurants and food services through its digital marketplace. Operating in multiple countries across Europe, Asia, and the Middle East, the company has established itself as a key player in the rapidly growing food tech industry. Founded in 2011 and headquartered in Berlin, Germany, DeliveryHero has expanded its footprint through strategic acquisitions and local partnerships, adapting to regional tastes and preferences while maintaining a unified technological approach. The company offers a user-friendly mobile app and website that allow customers to browse menus, place orders, and track deliveries from thousands of restaurants. Its platform features advanced algorithms for personalized recommendations, real-time order tracking, and secure payment options. DeliveryHero primarily targets urban consumers seeking convenience and variety in their dining choices, as well as restaurant partners looking to expand their customer base. Key features include localized content, multilingual support, and integrated loyalty programs to enhance user engagement. DeliveryHero has achieved significant milestones, including becoming one of the largest food delivery platforms globally with a presence in over 40 countries. Its market position is reinforced by strong brand recognition, a scalable technology infrastructure, and a focus on operational efficiency. The company’s unique value proposition lies in its ability to blend global expertise with local market insights, ensuring a seamless and culturally relevant experience for both customers and restaurant partners.
