Supply Operations Analyst at DeliveryHero

Operational Performance Ownership • Own key supply metrics across your cities including Utilization rate,  Delivery Time, reassignment rate, fill rate, and courier productivity. Ensure performance is stable, improving, and aligned with business targets. Supply Efficiency and Cost Optimization • Continuously optimize the balance between supply and demand to improve efficiency and reduce unnecessary cost. Identify where we are over or underperforming and take action quickly. Standards and Ways of Working • Define, implement, and enforce clear operational standards across cities. Ensure consistency in how operations  are managed, measured, and improved. Root Cause Analysis and Problem Solving • Break down performance issues into clear root causes. Go beyond surface level metrics to identify what is really driving inefficiencies, then lead execution of fixes. Courier Performance and Experience • Ensure couriers are productive, engaged, and earning sustainably. Identify behavioral patterns and design interventions that improve both performance and experience. Execution of High Impact Initiatives • Drive initiatives that improve core metrics such as Delivery time, Utilization rate, reassignment rate, and cost per order. Test, iterate, and scale what works. On the Ground Validation • Spend time in the field to validate data, understand real operational constraints, and ensure solutions are practical and effective. Cross Functional Alignment • Work closely with Growth, Commercial, Product, and Support teams to ensure supply strategy is aligned with demand plans and business priorities. Reporting and Visibility • Build clear and structured reporting on supply performance. Highlight risks early and provide actionable insights that drive decisions.