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Entry LevelFull-time
Salary Range
$11,475 - $15,525 /year
This salary is estimated based on similar roles. The actual salary may vary.
YOUR MISSION
Join us as a Supply Operation Analyst and become a key member of Glovo's local Ops team! You'll play a crucial role in leveraging data to optimize our partner ecosystem, driving efficiency and improving overall performance. We offer a challenging and dynamic environment with many opportunities for learning and development.
THE JOURNEY
• Conduct in-depth data analysis to identify trends, opportunities, and pain points within supply operations, focusing on metrics like order delivery time, courier dispatch time, partner preparation time, partner acceptance time, and customer ratings.
• Generate actionable insights from complex datasets to inform strategic decisions and operational improvements for our couriers and partners.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and operational metrics related to supply operational performance.
• Identify and communicate important insights to relevant stakeholders, influencing changes that enhance supply and partner efficiency and satisfaction.
• Utilize data to support the establishment of excellent relationships with Glovo’s partners and couriers, demonstrating data-backed value and building engagement.
• Work alongside and communicate effectively with all other teams involved in operations success to ensure a data-driven approach.
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About DeliveryHero
DeliveryHero is a leading international food delivery platform that connects customers with a wide array of restaurants and food services through its digital marketplace. Operating in multiple countries across Europe, Asia, and the Middle East, the company has established itself as a key player in the rapidly growing food tech industry. Founded in 2011 and headquartered in Berlin, Germany, DeliveryHero has expanded its footprint through strategic acquisitions and local partnerships, adapting to regional tastes and preferences while maintaining a unified technological approach. The company offers a user-friendly mobile app and website that allow customers to browse menus, place orders, and track deliveries from thousands of restaurants. Its platform features advanced algorithms for personalized recommendations, real-time order tracking, and secure payment options. DeliveryHero primarily targets urban consumers seeking convenience and variety in their dining choices, as well as restaurant partners looking to expand their customer base. Key features include localized content, multilingual support, and integrated loyalty programs to enhance user engagement. DeliveryHero has achieved significant milestones, including becoming one of the largest food delivery platforms globally with a presence in over 40 countries. Its market position is reinforced by strong brand recognition, a scalable technology infrastructure, and a focus on operational efficiency. The company’s unique value proposition lies in its ability to blend global expertise with local market insights, ensuring a seamless and culturally relevant experience for both customers and restaurant partners.
