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Mid LevelFull-timeGoRustAI
Salary Range
$25,000 - $75,000 /year
About the Role
We are looking for a Cruise Reservation Specialist to join our team. This remote role involves assisting clients with selecting, booking, and managing cruise vacations, leveraging industry knowledge to provide expert guidance and ensure exceptional customer service.
Key Responsibilities
- →Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms
- →Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements
- →Process bookings and payments while ensuring accuracy and compliance with company policies
- →Maintain strong relationships with clients by offering personalized service and follow-ups
- →Stay updated on cruise line promotions, policies, and travel regulations
- →Collaborate with cruise partners to secure the best deals and exclusive perks for clients
- →Address client concerns and troubleshoot any booking-related issues professionally
- →Upsell and cross-sell additional travel services, such as excursions, travel insurance, and accommodations
Requirements
- ✓Previous experience in travel sales, reservations, or customer service (preferred but not required)
- ✓Strong knowledge of cruise lines, destinations, and travel industry trends
- ✓Excellent verbal and written communication skills
- ✓Ability to multitask and manage multiple bookings efficiently
- ✓Sales-oriented mindset with a passion for helping clients plan memorable vacations
- ✓Proficiency with online booking systems, CRM software, and Microsoft Office Suite
- ✓Self-motivated and able to work independently in a remote environment
- ✓Certification in travel or cruise industry (e.g., CLIA certification) is a plus
Benefits
- ★Flexible work schedule with remote opportunities
- ★Exclusive travel discounts and industry perks
- ★Ongoing training and professional development
- ★Career growth opportunities within the company
