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Mid LevelFull-timeAI
About the Role
We are looking for a Travel Customer Support Representative to join our team. This remote role focuses on helping clients select and book cruises, ensuring a smooth process from start to finish.
Key Responsibilities
- →Plan and book clients' cruises, including accommodations, excursions, and transportation
- →Provide clients with detailed information on cruise options, itineraries, and onboard amenities
- →Coordinate bookings and payment processing, ensuring all details are accurate and timely
- →Address customer inquiries, offer recommendations, and resolve any issues during the booking process
- →Maintain strong relationships with cruise lines, suppliers, and clients to ensure satisfaction
Requirements
- ✓Strong passion for travel and cruising
- ✓Excellent communication and organizational skills
- ✓Ability to work independently and efficiently manage time
- ✓Basic computer skills required, with proficiency in using booking software and email
- ✓A customer-focused approach with the ability to manage client needs effectively
- ✓No prior experience required; experience in customer service or travel industry is a plus
Benefits
- ★Flexible work schedule with remote work ability
- ★Travel perks and discounts to experience promoted destinations
- ★Competitive compensation based on bookings made
- ★Opportunities for professional growth within a supportive team environment
- ★Work alongside an award-winning team dedicated to top-tier customer service
