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Reservations & Guest Support Specialist – Remote at Destination Knot
Destination KnotSeattle, Washington·1w ago
Mid LevelFull-timeGoAI
Salary Range
$50,000 - $65,000 /year
About the Role
We are looking for a Reservations & Guest Support Specialist to provide client-facing and administrative support related to reservations, scheduling, and guest inquiries. This remote role focuses on maintaining accurate records, assisting with confirmations and updates, and ensuring professional communication throughout the coordination process.
Key Responsibilities
- →Assist with reservation requests, confirmations, and scheduling updates
- →Respond to guest inquiries via email, phone, and messaging platforms
- →Maintain accurate records, calendars, and service documentation
- →Monitor timelines to ensure changes and confirmations are processed correctly
- →Provide general guest support to ensure a smooth and positive experience
- →Follow established workflows and quality standards
- →Collaborate with internal team members to support daily operations
Requirements
- ✓Strong customer service and communication skills
- ✓High attention to detail and organization
- ✓Ability to manage multiple tasks in a remote work environment
- ✓Basic computer proficiency and ability to learn new systems
- ✓Professional, reliable, and responsive
- ✓Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required
Benefits
- ★Remote work flexibility
- ★Structured and supportive work environment
- ★Clear expectations and established processes
- ★Opportunity to build coordination and guest support skills
