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Genesys Technical Consultant & Developer (REF5054M) at DeutscheTelekomITSolutions
DeutscheTelekomITSolutionsBudapest,Debrecen,PΓ©cs,Szeged, huΒ·9h ago
SeniorFull-timeGit
Salary Range
$42,432 - $57,408 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an experienced technical consultant/developer to join our contact center business unit. This role focuses on designing, configuring, and developing contact center solutions based on Genesys technologies.
Key Responsibilities
- βDesign, configure, and develop contact center solutions using Genesys technologies
- βUtilize Genesys development tools such as Genesys Cloud Architect Flow, Agent Scripting, Genesys Engage Strategies, and WDE plugins
- βConfigure and manage Genesys environments (Genesys Cloud, Genesys Engage CME/GAX, multi-tenant, multi-site settings)
- βParticipate in large-scale contact center projects involving 100+ agents, multi-month timelines, and multi-person project teams
- βCollaborate with business and technical stakeholders
- βProfessional development in analytical and architectural directions
Requirements
- βExperience in designing, configuring, and developing contact center solutions using Genesys technologies
- βProficiency with Genesys development tools including Genesys Cloud Architect Flow, Agent Scripting, Genesys Engage Strategies, and WDE plugins
- βAbility to configure and manage complex Genesys environments
- βExperience working on large-scale contact center projects
- βStrong collaboration skills with both business and technical stakeholders
- βFluency in English for international communication
