Marketing Operations Manager at Devrev

DevRev At DevRev, we’re building the future of work with Computer – your AI teammate. Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps. Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work. How? Easy: it’s the only platform capable of… Complete data unification Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory. Powerful search, reasoning, and action Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions. Extensions for your teams and customers Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems. This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier. We call this Team Intelligence. It’s why DevRev exists. Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices. We are looking for a Marketing Operations Manager (Contract) to support the execution, documentation, and operationalisation of marketing operations across multiple platforms, systems, and teams. This role blends hands-on delivery, system architecture, governance, and optimisation. The ideal candidate naturally thinks in terms of scalable systems, automation opportunities, and operational efficiency — while maintaining strong discipline around data integrity, lifecycle consistency, and governance. This is not a campaign execution role and not a platform administrator role. It is an operations role focused on how marketing systems, data, automation, and workflows work together at scale. Key responsibilities Marketing operations delivery • Execute marketing operations work across multiple platforms, workflows, and processes. • Translate defined requirements into practical, working operational setups. • Ensure initiatives are operationally ready, consistent, and scalable. • Own follow-through and closure on marketing operations work across teams. Discovery & documentation • Conduct structured discovery across marketing workflows, systems, and handoffs. • Document: • current-state processes • system boundaries and data flows • dependencies, risks, and ownership gaps • Maintain clear, structured documentation that enables scale and decision-making. System architecture & automation • Lead or materially contribute to marketing automation platform implementations, including lifecycle configuration, data model alignment, automation design, and CRM integration. • Support the design and documentation of marketing operations architecture spanning: • marketing automation platforms • ESPs • enrichment and data tools • CRM-adjacent or custom systems • Identify opportunities to eliminate manual work through thoughtful automation. • Design scalable automation patterns that improve efficiency without introducing system fragmentation. • Ensure automation logic is documented, governed, and aligned with agreed operating principles. Governance & operational integrity • Apply and uphold marketing operations standards across platforms. • Ensure consistency in lifecycle logic, data models, and workflow design. • Identify and mitigate risks related to duplication, uncontrolled changes, or tool sprawl. • Push back or escalate when architecture, lifecycle, or data integrity is at risk. AI-enabled operational thinking • Apply AI-assisted tools pragmatically to improve operational efficiency, documentation, and workflow design. • Partner effectively with engineering, data, or AI teams when AI-enabled capabilities intersect with marketing systems. • Evaluate where AI-driven automation adds value versus where deterministic or rules-based approaches are more appropriate. • Ensure AI-enabled workflows remain governed, explainable, and aligned with operational standards. Cross-functional alignment • Work closely with marketing, operations, engineering, and data teams. • Coordinate dependencies and unblock execution across functions. • Build strong working relationships with key stakeholders. • Operate effectively in ambiguous, evolving environments. What this role does not include • Campaign strategy or campaign execution • Copywriting or creative production • Channel ownership or performance targets • Customer experience (CX) tool ownership Required experience & skills Essential • 4–8+ years of experience in Marketing Operations, Revenue Operations, or a related operations role. • Proven experience implementing or significantly configuring a marketing automation platform (HubSpot Marketing Hub preferred), including lifecycle setup, workflow automation, data model alignment, and CRM integration • Experience working alongside CRMs or custom systems. • Demonstrated experience implementing automation to improve operational efficiency. • Strong systems-thinking mindset with a focus on optimisation and scalability. • Proven ability to document processes, systems, and data flows clearly. • Comfortable working cross-functionally in ambiguous environments. Desirable • Experience leading or owning marketing automation platform implementation, migration, or major re-architecture projects. • Exposure to operating models, governance frameworks, or standards design. • Experience working with AI-enabled tools or agentic platforms in an operational context. • Demonstrated examples of leveraging AI responsibly to streamline workflows, automate repetitive processes, or improve operational decision-making. Culture The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev!