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Mid LevelFull-timeAWSAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Remote Support Engineer to join our sales team at Dexory, a company developing advanced software powered by cutting-edge robots for global logistics. This role is crucial to our sales pipeline, driving growth and success.
Key Responsibilities
- →Monitor the autonomous operation of robots deployed in the field
- →Handle incoming alerts and manual interventions using teleoperation tools
- →Contribute to the definition, documentation, and implementation of a robust toolkit for the monitoring and operations team
- →Collaborate with engineering and development teams to identify recurring issues and suggest improvements
- →Raise internal tracking tickets for unexpected failures and build reports for the internal team
- →Prepare and deliver regular reports on system performance, incident trends, and remote support effectiveness
Requirements
- ✓Proven experience in remote monitoring or helpdesk support, speaking to customers directly about technical issues
- ✓Proficiency in using monitoring and diagnostic tools and software
- ✓Excellent problem-solving skills and the ability to think quickly under pressure
- ✓Effective communication skills, both written and verbal, to explain technical concepts to non-technical stakeholders
- ✓Ability to work independently, prioritize tasks, and manage time effectively in a remote work environment
- ✓Ability to work the night shift on a 4 on-4 off rota
- ✓Experience with autonomous mobile robots is a plus
Benefits
- ★Private healthcare via Bupa with 24/7 medical helpline
- ★Life insurance
- ★Income protection
- ★Pension: 4+% employee with option to opt into salary exchange, 5% employer
- ★Employee Assistance Programme - mental wellbeing, financial and legal advice/support
- ★25 holidays per year
- ★Full meals onsite in Wallingford
- ★Fun team events on and offsite, snacks of all kinds in the office
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