Staff/Principal Software Engineer at Parloa

About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: Join us in reimagining customer experience with Agentic AI. As a Staff or Principal Software Engineer, you will play a critical role in shaping Parloa’s engineering strategy and architecture while staying close to the code. This role is about building resilient, enterprise-grade systems that can scale globally and helping us set the benchmark for engineering excellence in Europe and beyond. Areas of ownership: • Deliver business value by writing code every day. • Define and drive technical strategy across multiple domains and org-wide initiatives. • Lead cross-team architecture and ensure solutions scale globally for enterprise adoption. • Balance short-term velocity with long-term resilience, making smart trade-offs on complexity, cost, and scalability. • Remain hands-on - whether writing foundational code, leading design reviews, or refactoring key systems. • Act as a force multiplier by mentoring Staff Engineers and influencing the careers of future Principal-level talent. • Serve as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands. • Set cultural standards for fearless iteration, bias for action, and pragmatic perfectionism—design for tomorrow, build for today. OUR TECH STACK: TypeScript, Node.js, React, Python, FastAPI, Kubernetes, MongoDB, Azure, Kafka, NATS Who you are: • A seasoned technical leader (typically 12–15+ years) with a track record of org-level or industry-level impact. • Deeply experienced in enterprise-scale systems and multi-team architecture leadership. • Equally comfortable flying high (strategic vision) and diving deep (technical details). • Thrives in ambiguous, high-stakes environments with a strong sense of urgency. • Embodies Parloa’s ambition: to build Europe’s leading engineering culture and a world-class AI platform. • Motivated by making the impossible possible and building something iconic. Our engineering values: At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you: • Earn Trust – act with transparency and reliability. • Obsess Over Customers – always start with the customer problem. • Think Big – set bold goals and pursue them fearlessly. • Have Integrity – do the right thing, especially when it’s hard. • Disagree & Commit – debate with candor, align fast, and deliver. • Own It – take full responsibility for outcomes, not just tasks. • Dive Deep – master the details without losing sight of the big picture. • Bias for Action – move fast, decide quickly, iterate fearlessly. • Deliver Value – measure success by customer and business impact. • Insist on the Highest Standards – raise the bar continuously. • Go the Extra Mile – make the impossible possible. • Hire & Elevate the Best – raise the bar with every hire Our recruiting process: Recruiter Call → Technical Peer Interview → 360° Tech Interview Loop → Bar Raiser Why Parloa? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team. Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.