Software Engineer (Productivity) at Dialpad

About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As a Software Engineer on our Engineering Productivity team, you’ll work on tooling and automation that improves the productivity of all of Dialpad’s engineers. Given that your customers are other engineers at Dialpad, you’ll be able to positively impact the lives of those who work closely with you. Dialpad’s Engineering Productivity team is responsible for making our own engineers more productive. This means owning tooling and automation that enhance testability and code quality, and that reduce overhead in getting things done.The team works with engineers across Dialpad to gather feedback around productivity bottlenecks, which forms the team’s roadmap. We’re all about learning what our engineers need rather than adding unnecessary processes or gates. This position reports to our VP of Infrastructure Engineering and has the opportunity to be based in our Buenos Aires office. What you’ll do • Own tooling and automations that make engineers more efficient and happy • Partner with engineers to solve bottlenecks • Research industry best practices in the engineering productivity space, with a focus on enablement rather than micromanagement (e.g., DORA, SPACE metrics) Skills you’ll bring • 1-2 years of experience with CI/CD systems or equivalent. • Excitement for automating complex coding, deployment, debugging, and observing workflows. • Bachelor’s in Computer Science or related field, or equivalent in experience • Experience working with Python is a plus. • Experience working with GitHub and GitHub Actions is a plus. • Experience with Claude skill writing is a plus. Who you are You’re the type of engineer who recognizes that investment in workflow optimization leads to exponential long-term gains, and you love doing it. You’re motivated by eliminating pain points for your peers and making them happier, more productive engineers. We don’t require a specific number of years of experience, but we are looking for experienced engineers who have worked across a wide variety of codebases and engineering teams. It’s important that you’ve seen productivity pitfalls before and know where to start solving them. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.