Business Intelligence & Operations Analyst at dijital-team-pty-ltd

<div><span data-teams="true">We are looking for motivated and dedicated individuals to join our team. If you’re eager to contribute your skills, grow professionally, and be part of a dynamic workplace, we’d love to hear from you.</span></div> Key Responsibilities Leadership & Delivery ● Deliver high-quality dashboards and reports to support business, product, and client decision-making. ● Execute against reporting and analysis requests from internal stakeholders in a timely and reliable manner. ● Support the ongoing delivery of Intelligence Reports and Performance Reports for the SaaS platform and enterprise clients where required. ● Take ownership of assigned workstreams and follow tasks through from request to completion. Technical Oversight ● Write and maintain SQL queries within BigQuery to extract and analyse data from core sources including product databases and Stripe. ● Leverage AI tools to increase efficiency in data access and querying, including rapid SQL generation, documentation, and complex data pattern exploration. ● Build and maintain dashboards using Google Looker Studio, Google Sheets, and Retool. ● Ensure accuracy, consistency, and reliability of data used in dashboards and reports. ● Investigate data-related issues and anomalies, identifying root causes and working with relevant teams to resolve them. ● Contribute to improving data access patterns and reporting structures; data modelling experience is a plus but not required. Collaboration & Communication ● Work closely with Product, Engineering, Customer Success, and Operations teams to understand reporting and data requirements. ● Assist with investigating issues raised by merchants or clients, particularly where data analysis is required to diagnose or explain behaviour. ● Provide clear, practical explanations of data insights to non-technical stakeholders. ● Support limited client-facing interactions, with scope to increase exposure over time, particularly for high-touch enterprise clients. Process & Continuous Improvement ● Perform manual and ad-hoc operational tasks to support the business. ● Continuously analyse and identify opportunities for broad process improvement and streamlining across BI and operational workflows. ● Proactively explore and utilise emerging technologies, including AI, to enhance personal productivity and execute on the automation of routine tasks. ● Bring an operations-minded, continuous improvement approach to day-to-day work. Skills & Experience ● Experience in a Business Intelligence, Data Analyst, Analytics, or Operations-focused role. ● Strong SQL proficiency and confidence writing queries to retrieve and analyse required data. ● Experience working with BigQuery or similar cloud data warehouses. ● Hands-on experience with reporting, data visualisation, and dashboard tools such as Looker Studio, Google Sheets, or similar. ● Experience with Retool is highly regarded. ● A capability or proven interest in leveraging emerging AI tools to drive efficiency and operational improvement. ● Scripting experience (e.g. Python or similar) is highly regarded. ● Strong analytical and problem-solving skills with excellent attention to detail. ● Comfortable balancing data-focused work and operational tasks. ● An interest in process improvement and operational automation.