Senior Solutions Architect (East) at Docker

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride! We are seeking a highly consultative Senior Solutions Architect to support our most important customers. This role is a critical technical position, spanning both product development and pre and post sales customer motions. You will act as a trusted technical lead and thought leader, partnering closely with Account Executives, Post Sales, and Product teams to drive measurable business and technical value through - High priority customer technical leadership - Docker field technical leadership This role reports to the Director of Solutions Architecture and operates at the intersection of technical depth, business acumen, and thought leadership. WHAT YOU WILL BE DOING: HIGH PRIORITY CUSTOMER TECHNICAL LEADERSHIP - Work with Docker’s most important customers and cross functional Docker teams to accelerate the customer’s container and AI journeys, focusing on developer workflows - Engage with customer teams and cross functional Docker teams to gather customer’s technical/business goals and challenges related to their container and AI journey. - Create and manage engagement plans that span existing products and new Docker offerings to achieve critical business goals. - Oversee “design partner” rapid prototyping engagements with Docker engineering and customer teams to validate customer-product fit for new use cases - Work with Docker teams to create/manage/deliver custom demos and content aligned to customer use cases. - Deliver high-impact enablement and best practices content to customer audiences from developer to C level. - Ability to travel up to 50% domestically and internationally as a senior representative of Docker to prospective clients, customers, and technical alliance partners. DOCKER FIELD TECHNICAL LEADERSHIP (REGIONAL/AREA OF RESPONSIBILITY) - Be a thought leader for a particular area of responsibility both internal and external to Docker, working with fellow Dockhands to create/manage/deliver content - Gather field feedback from customer teams and Docker pre and post sales teams - Coordinate with Field CTO and other Solutions Architects to prioritize/contextualize/correlate field requests into a cohesive set of prioritized requests to the product/engineering teams. - Work directly with Docker product/engineering teams on workflows and feature alignment to customer use cases prioritized by revenue impact. - Be customer zero for new functionality produced by Docker product/engineering teams - Give input on internal technical enablement and customer enablement needs, and review enablement content - Assist the sales enablement team with internal technical enablement for new products and services. WHAT YOU WILL NEED - Proven experience as a Sales Engineer, Solutions Engineer, or Solution Architect in complex enterprise environments. - Excellent communication, influence, and stakeholder management skills. - Experience in managing customer relationships at the technical and business level. - Experience presenting solutions and demonstrations to small and large audiences, virtually and in person. - Experience interfacing with internal product/software teams, including technical support, product, and engineering, to enhance documentation, enablement, and product features to improve customer experience and enablement. - Experience developing application code, and a clear understanding of the challenges developers experience on a daily basis. - Ability to solve technical problems and translate customer experience to actionable feedback for engineering. - Experience developing collateral to assist customers with best-practice adoption. - Solid understanding of cloud platforms (AWS, Azure, GCP), containers, DevOps, and modern application architectures. - Experience with Docker, container ecosystems, or adjacent technologies strongly preferred. - Development, Agentic AI dev, Software Development Lifecycle and/or Software Supply Chain Security experience strongly preferred. - Must be fluent in English - Willingness to travel up to 50% domestically and internationally as a senior representative of Docker to prospective clients, customers, and technical alliance partners. WHAT TO EXPECT FIRST 30 DAYS - You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training program - You will learn how to navigate through award-winning sales tools such as; Salesforce, Outreach, Sigma, and Docker. - Actively engage with senior stakeholders, and manage relationships with clients - You will work closely with your peers and partner with TAMs to develop strategies to advocate for our customers. - At the end of your first month, you will have a proficient grasp of the tools and activities necessary to be successful in your role. FIRST 60 DAYS - You will be laser-focused on supporting the sales and customer success teams during your second month. - You will have connected with all of your team members. - You will gain in-depth knowledge of Docker’s products and how they impact our customers. - You will have an advanced understanding of tools, activities, and best practices to be successful in your role. FIRST 90 DAYS - In month three, you will be confident in your craft and ready to immerse yourself in our customer’s business needs fully. - You will continue efforts to improve messaging, processes, and activities. - Educate our clients about our product roadmap and undertake product training for users - You will be ready to operate independently at full speed. Docker does not offer visa sponsorship for this role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound [Upgrade to PRO to see link] on April 13, 2024. Please see the independent bias audit report covering our use of Covey here [Upgrade to PRO to see link] Perks - Freedom & flexibility; fit your work around your life - Designated quarterly Whaleness Days plus end of year Whaleness break - Home office setup; we want you comfortable while you work - 16 weeks of paid Parental leave - Technology stipend equivalent to $100 net/month - PTO plan that encourages you to take time to do the things you enjoy - Training stipend for conferences, courses and classes - Equity; we are a growing start-up and want all employees to have a share in the success of the company - Docker Swag - Medical benefits, retirement and holidays vary by country - Remote-first culture, with offices in Seattle and Paris Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be. #LI-REMOTE