Salesforce Support Specialist at Docplanner

Docplanner

Mexico City, CDMX, mx·4d ago

Entry LevelFull-time

Salary Range

$9,031 - $12,219 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

Job Description What will you do with us? ● Own the support Salesforce Board being the bridge between global ops and salesforce teach team, by troubleshooting bugs, managing user access, managing analytics requests approved by ops and making sure tech requests do not get lost in support but are communicated to PM on time for action.  ● Provide high quality support to our internal users via ticket system ● Customize Salesforce fields, page layouts, record types, search, list views, queues, reports and dashboards ● Manage mass imports, updates and exports of data ● Ensure data integrity, security and perform required audits reviews ● Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders ● Assist in conducting training to business owners for new features and help with roll-out ● Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials ●  Act as first-level Salesforce support by analyzing incoming tickets to determine whether issues are system bugs, data issues, or process gaps; escalate confirmed bugs promptly, guide users when issues are process-related, and proactively identify recurring trends to suggest training or process improvements.

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About Docplanner

Docplanner is a leading technology company in the healthcare industry, specializing in the development of digital solutions to streamline medical practice management. Founded with the vision to transform how healthcare providers operate, the company has established itself as a key player in the medical technology sector, offering innovative tools that enhance patient care and administrative efficiency. Headquartered in Poland, Docplanner has expanded its reach globally, serving healthcare professionals and institutions across multiple countries. The company’s main products include a suite of online scheduling and practice management tools designed to simplify appointment booking, patient communication, and administrative tasks. Key features such as automated reminders, integrated calendars, and secure messaging systems help medical practices reduce no-shows, improve patient satisfaction, and optimize workflow. Docplanner’s solutions cater to a diverse audience, including doctors, clinics, and hospitals, with tailored platforms for various medical specialties. By focusing on user-friendly interfaces and data security, the company ensures that healthcare providers can deliver high-quality care while minimizing operational burdens. Docplanner has achieved significant recognition in the healthcare technology space, being named one of the world’s most innovative companies by Fast Company. Its market position is strengthened by a strong commitment to continuous improvement, with regular updates and new features based on user feedback. The company’s unique value proposition lies in its ability to bridge the gap between technology and healthcare, offering scalable solutions that adapt to the evolving needs of modern medical practices while maintaining a patient-centric approach.