Customer Experience Territory Lead, APAC at Doitintl

About the Role

We are looking for a Customer Experience Territory Lead to join our APAC Forward Deployed Engineering (FDE) leadership team at DoiT. This role will be based remotely in Australia or Singapore, where you will manage Forward Deployment Engineering teams and act as the operational owner for your territory.

Key Responsibilities

• →Translate global Delivery FDE strategy into a clear territory plan across customer engagement, product adoption, account-team work, and builder/gravel-road activities.
• →Own territory-level objectives, OKRs, and KPIs, and course-correct with your management team when performance is off track.
• →Lead a team of Staff Cloud Architects and delivery leaders, providing clear expectations, coaching, and regular calibration of performance and potential.
• →Build, grow, and retain high-performing FDE teams through thoughtful hiring, onboarding, career progression, and succession planning.
• →Ensure your territory meets or exceeds FDE delivery standards by reviewing data regularly and intervening where teams need support.
• →Act as the senior escalation point for high-risk or complex customer situations, supporting your managers and FDEs in resolving issues.
• →Own the proactive FDE engagement motion in your territory, approving new engagement patterns and tracking their impact on DCI usage, retention, and risk reduction.
• →Ensure FDEs in your territory are embedded effectively into account teams with clear expectations on how they support account planning and customer objectives.
• →Drive consistent, high-quality communication within and across teams, ensuring your managers are sharing context, best practices, and changes with their pods.