Loading...
Entry LevelFull-time
Salary Range
$12,240 - $16,560 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are looking for a First Level IT Support Technician to join our IT team in a fully remote role. The position provides first-line technical support to internal users across different countries and global regions, helping ensure smooth and efficient IT operations.
Due to the international scope of the role, working hours may include evening or night shifts, depending on the regions being supported.
Key Responsibilities
• Provide first-level IT support to internal users via ticketing systems, email, and remote support tools.
• Support users located in multiple countries and time zones.
• Diagnose and resolve basic hardware, software, and connectivity issues.
• Document incidents, requests, and resolutions accurately in the IT ticketing tool.
• Escalate complex or unresolved issues to second-level support teams.
• Support user onboarding and offboarding (accounts, permissions, basic setup).
• Follow IT procedures, standards, and security policies.
• Contribute to improving support processes and user experience.Working Model & Schedule
• Fully remote position.
• Shift-based role, with flexibility to work evening or night shifts to support global regions.
• Shift planning will be organized in advance according to business needs.Technical additions 
• Password resets / account unlocks
• User and permission management
• Remote troubleshooting tools
• Identity / user managementTicket handling 
• SLAs / prioritization
• Ability to prioritize tickets based on urgency and impactKnowledge base / documentation
• maintaining FAQs, runbooks, and standard solutions
Free to sign up. Takes 30 seconds.
About DreesSommerSE
DreesSommerSE is a leading provider of innovative engineering and consulting services, specializing in the fields of building technology, energy efficiency, and sustainable construction. Headquartered in Germany, the company has established itself as a trusted partner for architects, developers, and facility managers seeking advanced solutions to optimize building performance and reduce environmental impact. With a foundation built on technical expertise and practical experience, DreesSommerSE has grown into a respected name in the European and international markets, offering comprehensive support throughout the entire lifecycle of building projects. The company’s core offerings include detailed energy consulting, building automation systems, and integrated engineering solutions tailored to enhance comfort, efficiency, and sustainability in commercial and residential buildings. Key features of their services include cutting-edge simulation tools, customized control strategies, and rigorous compliance with international standards such as LEED and BREEAM. DreesSommerSE primarily serves clients in the real estate, construction, and industrial sectors, providing data-driven insights and innovative technologies to meet the demands of modern, eco-conscious building practices. Their solutions are designed to minimize operational costs while maximizing occupant well-being and environmental responsibility. DreesSommerSE has distinguished itself through a strong commitment to research and development, holding numerous patents and certifications that underscore its technological leadership. The company’s market position is further reinforced by its collaborative approach, working closely with clients to deliver measurable results and long-term value. By combining deep industry knowledge with forward-thinking innovation, DreesSommerSE continues to set benchmarks in the field of building technology, helping to shape a more sustainable future for the built environment.
