Legal Operations & Systems Lead at Duettoresearch

1. About the Company Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds. Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System. 2. Role Summary / Purpose The Legal Operations & Systems Lead is responsible for architecting and driving the operational infrastructure of Duetto's legal function — spanning legal technology, AI-powered workflows, and commercial legal execution. Sitting directly alongside the General Counsel in a two-person department covering 10+ global jurisdictions, this role is the operational engine that enables the legal function to move at the speed of the business. The Legal Operations & Systems Lead designs and owns the frameworks, systems, and standards that allow a lean team to deliver outsized impact — turning process gaps into automated workflows, and complex legal matters into clear, actionable guidance. This is a high-visibility role with a defined Chief of Staff growth path and direct engagement with Duetto's executive leadership. The role is built to grow. Strong performers move into a Chief of Staff (Legal) track within 12 to 24 months. The path is real and the visibility is immediate: you will work directly with the CEO, CFO, and CTO on matters that move the business. This is not a traditional paralegal role. If you want to review documents in a queue and wait for direction, this is the wrong fit. If you want to build the queue, automate half of it, and improve the playbook, read on. What We Offer • Direct mentorship from a GC managing a complex global legal function • High visibility with executive leadership from day one • A real Chief of Staff path, not a vague promise: the role is scoped to grow with you • Remote-first with flexibility on schedule • A chance to build something: you will leave a mark on how this department operates 3. Key Responsibilities • Design and architect the legal technology stack — including CLM, legal intake, and workflow automation platforms — establishing the standards and frameworks that allow the legal function to scale without proportional headcount growth. • Drive deployment of AI and LLM-based tools to automate routine contract review, NDA triage, and legal research, materially reducing turnaround times across the business. • Establish and maintain self-service intake workflows and playbook libraries, ensuring templates remain current, defensible, and accessible to business stakeholders without requiring GC involvement for routine requests. • Lead first-pass review and redline of NDAs, vendor MSAs, and standard customer agreements within established parameters, identifying revenue-blocking terms and proposing resolutions that accelerate commercial cycles. • Conduct targeted regulatory and commercial research across relevant jurisdictions, delivering concise, decision-ready summaries to the GC and executive stakeholders. • Architect the legal rhythm of business — owning board preparation, matter tracking, department OKRs, and cross-functional alignment with Sales, Finance, and Product. • Drive outside counsel intake coordination and invoice management, applying rigorous budget discipline and ensuring spend is directed to matters that cannot be handled internally. • Evaluate and identify manual or redundant legal processes, designing automated or templated replacements that reduce dependency on reactive legal support. • Standardize the legal knowledge base — including internal communications, Slack governance, and documentation systems — so institutional knowledge is preserved, accessible, and current. • Perform other related duties as needed to support team and company priorities. 4. Qualifications Required: • 6+ years of experience in legal operations, law firm operations, paralegal work, contracts management, or a combination of equivalent roles • Demonstrated experience reviewing, redlining, and negotiating commercial contracts including NDAs, MSAs, and vendor agreements • Proven proficiency with AI and LLM tools applied to legal work — contract analysis, research, drafting, or workflow automation • Strong written communication skills with the ability to translate complex legal issues into plain, actionable business language • Hands-on experience designing or implementing legal tech systems (CLM, legal intake, helpdesk, or workflow automation platforms) • Demonstrated ability to operate independently, set priorities without direction, and deliver in a fast-moving, resource-constrained environment • JD, paralegal certificate, or equivalent substantive legal experience Preferred: • Specialized skills, knowledge, or experience within the Hospitality technology industry. • Experience at a SaaS or B2B technology company • Multi-jurisdictional exposure across US, UK, EU, or APAC legal environments • Familiarity with no-code or low-code automation tools (e.g., Zapier, Make, or equivalent) • Prior Chief of Staff, legal operations leadership, or strategic operations experience 5. Equal Employment Opportunity Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.