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SeniorFull-timeRust
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an experienced Customer Success Manager to join our team and take ownership of strategic client relationships. This role focuses on ensuring smooth onboarding, driving adoption, and uncovering growth opportunities for our largest accounts.
Key Responsibilities
- →Own a portfolio of high-value accounts, fostering trust and building long-term relationships while managing onboarding, adoption, renewals, and growth.
- →Act as a trusted advisor to enterprise clients, understanding their needs and aligning them with Easyship solutions.
- →Proactively engage with customers to track progress, deliver success reviews, and demonstrate value while identifying and mitigating risks of churn.
- →Anticipate customer challenges and provide solutions by collaborating with Support, Operations, and Product teams.
- →Identify and pursue expansion opportunities, leading commercial discussions for upsells and renewals.
- →Monitor account health by tracking key success metrics such as Health Score, NPS, NRR, and CSAT.
- →Drive process improvement by identifying inefficiencies and proposing enhancements to team productivity and the customer journey.
- →Serve as a customer advocate within Easyship, championing client needs across internal teams.
Requirements
- ✓Customer-first mindset with a proven ability to build relationships
- ✓Strong business acumen and experience articulating value in alignment with customer goals and KPIs
- ✓Excellent communication and data storytelling skills
- ✓Experience identifying expansion opportunities and working with Sales teams to close them
- ✓Proactive in setting and managing expectations with customers
- ✓Proven ability to manage multiple accounts and client types simultaneously
- ✓At least 3 years prior experience in Customer Success or equivalent history of driving customer outcomes, retention, and revenue growth
