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Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Customer Success Associate plays a key role in driving client satisfaction and success with Lightcast’s products and services. This entry-level position focuses on building strong client relationships, supporting onboarding and engagement, delivering insights, and ensuring clients maximize the value of labor market data solutions.
Key Responsibilities
- →Develop foundational knowledge of Lightcast products, client markets, use cases, tools, and customer success best practices.
- →Serve as the primary point of contact for assigned clients, building strong relationships and understanding their goals.
- →Onboard new clients and guide them on product features, functionality, and best practices.
- →Proactively engage clients to identify challenges, provide solutions, and ensure ongoing satisfaction and success.
- →Monitor product usage and engagement to identify optimization, upsell, and cross-sell opportunities.
- →Analyze client data to deliver actionable insights and recommendations.
- →Coordinate and conduct training sessions, webinars, and workshops to improve client adoption and product understanding.
- →Respond to client inquiries, troubleshoot issues, and provide timely resolutions.
- →Collaborate with Sales, Support, and Product teams to ensure seamless service delivery and relay client feedback.
- →Prepare and deliver performance reports demonstrating value and outcomes achieved.
Requirements
- ✓Bachelor’s degree preferred but not required.
- ✓Previous experience in customer service, account management, or client-facing roles is beneficial but not required.
- ✓Strong written and verbal communication skills.
- ✓Customer-focused mindset with a proactive, solution-oriented approach.
- ✓Strong organizational skills and attention to detail.
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