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Mid LevelContractAngularNode.jsKubernetesMongoDBRedisData ScienceAI
Salary Range
$85,000 - $85,000 /year
About the Role
We are looking for a Product Support Engineer to join our team at Ekimetrics. This role combines Support & Platform Engineering, giving you deep exposure to production environments while collaborating directly with global engineering teams.
Key Responsibilities
- →Provide L1/L2 support for core applications and as-code components used within the US region
- →Diagnose issues across the full technical stack, including frontend, backend, data, cloud infrastructure, and monitoring layers
- →Interact with internal users to understand issues, reproduce scenarios, and drive toward resolution
- →Access and operate within US client production environments while following strict security, compliance, and operational protocols
- →Use the full tech stack to identify root causes and escalate to the appropriate engineering teams when necessary
- →Maintain and improve support processes and documentation
- →Partner with Platform Engineering teams to enhance system reliability, scalability, observability, and resource efficiency
- →Troubleshoot platform level issues such as pod behavior, resource limits, memory configuration, and deployment workflows
- →Contribute to reducing recurring incidents through proactive improvements in tooling, automation, and platform behavior
- →Serve as a key technical partner to US delivery teams, helping triage issues and ensuring smooth operations
Requirements
- ✓Bachelor’s or Master’s degree in Computer science, Engineering, Information Systems, or equivalent practical experience
- ✓3 – 5 years of product support and cloud experience
- ✓Familiarity with software engineering, cloud & platform engineering (Kubernetes, Redis, Helm charts, ArgoCD), and tracking tools (Jira & Jira Service Management, Compass, New Relic)
- ✓Demonstrated ability to investigate platform behavior, troubleshoot across the stack, and identify root causes in production environments
- ✓Skilled in diagnosing complex technical issues, even without coding
- ✓Strong organizational and incident-management capabilities to prioritize, track, and resolve problems
- ✓Experienced in collaborating effectively with globally distributed teams to drive issue resolution
- ✓Strong communicator able to translate technical concepts into clear, actionable guidance for internal stakeholders
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