Specialist, Marketing Operations at Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Elastic, makers of the hugely popular open source products Elasticsearch, Kibana, Logstash, and Beats, is growing very fast and so is our marketing team. As a key member of the Marketing Automation and Decision Sciences team, you will play a hands-on, critical role in MarTech management, MarTech innovation, and program managing key projects and processes that are vital to Elastic’s ability to deliver on our promise of Free and Open. Elastic is looking for a flexible and adaptable person with the ability to manage a variety of different tasks and responsibilities. This is an ideal position for a self-motivated individual who has marketing automation experience, is process oriented, has the aptitude and desire to solve complex business challenges, and has the ability to work in a fast-paced, distributed environment. What You Will Be Doing • Provide direct supervision to a team of professional individual contributors, offering technical mentorship and professional development guidance. • Serve as the primary advisor to internal sub-units, actively intervening when necessary to resolve bottlenecks, meet critical schedules, and mitigate risks. • Manage and oversee daily marketing automation activities, ensuring operational requests from the global marketing team are prioritized and executed against core business objectives. • Manage high-level stakeholder relationships, ensuring clear communication regarding project milestones, deliverables, and dependencies. • Direct the implementation of Marketo campaigns, ensuring alignment with demand generation strategies and maintaining high standards for lead flow integrity and data governance. • Administer company policies and provide clear direction to subordinates based on established management guidance and organizational goals. • Exercise independent judgment within defined procedures to analyze complex data sets, determining the most effective course of action for marketing operation-related initiatives. • Recommend policy changes for the marketing operations unit to improve efficiency, scalability, and technical performance. • Drive process optimization by automating manual workflows and ensuring the team’s output scales with the company’s growth. • Oversee the maintenance and distribution of internal knowledge hubs, ensuring the wider organization is trained and aligned on new technologies and operational standards. What You Bring • Proven marketing automation experience (3+ yrs). The ideal candidate will have their Marketo certification. • Experience with Salesforce.com, Workfront, Zapier, and proficient in Google suite of products. • Enthusiastic team player with the ability to develop and maintain strong rapport with key stakeholders • Excellent time management • Strong attention to detail • Comfortable with learning new tools and willingness to develop new skills • Experience with Project management fundamentals • Experience with Marketing or Sales Operations • Writes effectively using various styles to address different needs and audiences • Familiar with basic marketing concepts (campaigns, leads) • Experience working with remote and global teams and in a matrix organization Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. • Competitive pay based on the work you do here and not your previous salary • Health coverage for you and your family in many locations • Ability to craft your calendar with flexible locations and schedules for many roles • Generous number of vacation days each year • Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service • Up to 40 hours each year to use toward volunteer projects you love • Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [Upgrade to PRO to see contact]. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. 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