IT Support Engineer II (Mac & Windows) at Emburse

Who We Are: At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise. Overview We’re looking for a highly capable IT Support Engineer II with strong Apple Mac expertise and solid Windows experience to join our Dallas office. This is a hands-on, high-impact role—you’ll run point on all local IT needs, from support and inventory to projects and employee experience. You’ll operate independently, make smart decisions, and keep things running without needing constant direction. What you will do : • Technical Support • Provide advanced support for both Apple Mac and Windows devices • Troubleshoot issues across login/authentication, network connectivity, and VoIP systems • Maintain, repair, or coordinate replacement of office equipment Onboarding & Offboarding • Own the technical onboarding and offboarding experience • Configure and deploy devices for new hires (Mac and Windows), including imaging and shipping • Deprovision accounts and coordinate hardware returns for departing employees Inventory Management • Track and manage all local IT assets and equipment • Ensure devices are available, functional, and up to date • Maintain accurate inventory records and lifecycle tracking Projects & Collaboration • Lead and execute IT projects that improve workflows and infrastructure • Partner with the global IT team on company-wide initiatives • Mentor junior team members and support their growth • Deliver the IT portion of new hire orientation System Maintenance & Security • Test and roll out new tools and technologies • Stay current on security best practices and apply them locally • Perform routine system maintenance and keep documentation up to date What we are looking for : • 4+ years of hands-on IT support experience across Mac and Windows environments • Strong expertise in macOS and Apple hardware, with solid working knowledge of Windows OS • Proven troubleshooting skills across hardware, software, and network issues • Clear, effective communication—you can explain technical concepts in a simple way • A calm, service-oriented approach to support • Ability to work independently and take ownership of your environment • Strong organizational and time management skills • Experience managing inventory and asset tracking • Curiosity and a drive to keep learning • Natural leadership instincts—others rely on you for guidance Nice to Have • Google Admin Console • Okta • Slack • Jira / Confluence • CrowdStrike • Netskope • JumpCloud (UEM) • Kandji (MDM for Macs) • Microsoft Entra ID (Azure AD) • Microsoft 365 Why This Role Matters • You’ll be the face of IT in the Dallas office. This role goes beyond support—you’ll shape how technology works for employees day to day, improve processes, and bring a higher standard to the overall IT experience. Why Emburse? Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down. • A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize  their finance operations. • A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-  world challenges. • A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that  supports your success. • A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making  for businesses everywhere.  Shape your future & find what’s next at Emburse.  Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.