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SeniorFull-timePythonAWSGCPAzureKubernetesAgileAIAPI
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Encora is seeking an Application Support Engineer to join their dynamic team of consultants. This role focuses on ensuring the reliability, availability, and performance of mission-critical applications and platforms.
Key Responsibilities
- →Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.
- →Monitor and troubleshoot issues using observability tools like Splunk.
- →Investigate and expand functionality in Splunk to enable Splunk AI solutions.
- →Create dashboards and capture metrics to improve visibility and performance.
- →Respond proactively to system alerts and customer complaints.
- →Identify where issues are manifesting from source systems or processes and provide recommendations for deflecting incidents.
- →Apply industry best practices to support processes.
- →Participate in a planned on-call rotation.
Requirements
- ✓2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
- ✓Strong ability to analyze logs and code to resolve Tier 2 issues.
- ✓Experience in application-focused support engineering or SRE roles.
- ✓Excellent written and verbal communication skills.
- ✓Proficiency with observability tools (OpenTelemetry, Splunk, AppDynamics, Datadog).
- ✓Hands-on experience with AWS and/or Kubernetes.
- ✓Background in DevOps and scripting (Python preferred).
- ✓Familiarity with ITIL practices, incident management, and documentation.
- ✓Experience with disaster recovery, business continuity, and ServiceNow dashboards.
- ✓Comfortable working in Linux environments and shell scripting.
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