Technology Risk & Operations Analyst at Encora10

Technology Risk & Operations Analyst Important Information Location: Singapore Responsibilities: Operational Support & Reporting • Prepare project status reports, management reports, and dashboards for all scope areas (projects, operations, risk, vendor management). • Deliver ad hoc reports for urgent leadership decisions and audits, ensuring clarity, accuracy, and actionable insights. • Track operational metrics (e.g., SLAs, incident/defect rates, lifecycle KPIs) and provide insights for decision-making. • Maintain reporting cadences and data quality standards; automate recurring reports where feasible. • Support process standardization and governance across technology operations, including documentation, templates, and SOPs. Audit & Risk Management • Manage internal and external audits and reviews, including GRC updates, RFIs, and audit observations. • Provide risk oversight and governance for technology domains. • Lead audit readiness activities: evidence management, engagement coordination, remediation tracking, and closure. • Monitor risks and track resolution of issues from breaches, incidents, reviews, and inspections; ensure timely updates and escalations. • Maintain knowledge artifacts: playbooks, control catalogs, FAQs, and micro-learning content. Digital Workplace & Vendor Management • Oversee TPRA, vendor management, BCM, annual KRCSA, and risk reduction initiatives. • Manage technology asset lifecycle (hardware, software, licenses): refresh planning, obsolescence tracking, and decommissioning. • Coordinate procurement operations and vendor/contract enablement: intake, sourcing, onboarding, renewals, and compliance. • Partner with Vendor Management to track performance, SLAs, and contract obligations; support third-party risk assessments. Technology Governance & Vulnerability Management • Oversee vulnerability management, remediation, and ISRA renewals. • Liaise with application domains on ORSA submissions, including obsolescence scope, budgeting, and delivery timelines. • Act as liaison for Tech Obsolescence task force and provide reporting. • Manage RTB Capex projects: budget tracking/approval, memo approvals, and escalation handling. REQUIREMENTS: Core Skills & Competencies • Risk & Controls: Control design/effectiveness, risk assessments, issue management. • Operational Reporting: KPI design, data quality, dashboarding, storytelling with data • Audit Readiness: Evidence management, walkthroughs, remediation tracking, stakeholder coordination. • Process Governance: SOP creation, standardization, continuous improvement. • Vendor & Asset Management: Lifecycle planning, procurement coordination, third-party risk awareness. • Stakeholder Management: Cross-functional orchestration, facilitation, conflict resolution. • Tools: Power BI, Excel (advanced), Jira, SharePoint/Confluence. Education: • Bachelor’s degree in a relevant discipline (CS, IT, Info Systems, Cybersecurity, Engineering) • Preferred: Enhanced Credentials: Industry-recognized certifications such as CISA, CISM, CISSP, etc) • At least 8-12 years’ relevant experience preferably in a Finance Institution. About Encora Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality