Loading...
SeniorFull-time
Salary Range
$46,410 - $62,790 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Operations Manager to join our team. This role focuses on managing complex customer cases and driving process improvements.
Key Responsibilities
- →Handle complex customer cases and special topics, including contract transfers, equipment sales, and contract terminations
- →Independently develop, optimize, and implement processes and workflows
- →Collaborate closely with adjacent departments such as Legal, Customer Care, Portfolio Management, Product Management, Tech, and technical customer service
- →Provide technical support and guidance to colleagues, including working with team members in Berlin and abroad
- →Independently implement ad-hoc projects and operational improvements
- →Analyze relevant KPIs and regularly report to team leadership
Requirements
- ✓Experience in customer service or operations
- ✓Strong problem-solving skills
- ✓Ability to develop and optimize processes
- ✓Excellent communication and collaboration skills
- ✓Experience with data analysis and reporting
