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Mid LevelFull-time
Salary Range
$20,400 - $27,600 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Desktop Support L2 professional to join our team at Ensono. This role involves providing advanced remote technical support for end users, focusing on Virtual Desktop Infrastructure (VDI), O365/Exchange, and various other IT systems.
Key Responsibilities
- →Provide remote L2 support for VDI environments, including troubleshooting, user provisioning, and performance optimization.
- →Support O365 and Exchange platforms, including mailbox management, license allocation, troubleshooting, and vendor engagement.
- →Manage identity and access, including user account creation, modification, password resets, and access troubleshooting across multiple platforms.
- →Provide support for printers and mobility devices, including device enrollment, configuration, and issue resolution.
- →Administer and support Intune for device management, policy enforcement, and compliance.
- →Install, configure, and troubleshoot both standard and non-standard applications, ensuring compatibility and optimal performance.
- →Perform device provisioning and management for various form factors (Windows, mobile, virtual, and physical devices)
- →Ensure endpoint security and compliance through patching, reporting, and information protection.
- →Collaborate with other IT teams for escalations, root cause analysis, and incident resolution.
- →Maintain documentation of issues, solutions, and standard operating procedures.
- →Participate in incident, request, and change management processes, ensuring timely resolution and high customer satisfaction.
Requirements
- ✓8+ years of experience in desktop or end-user support, with a focus on remote troubleshooting.
- ✓Strong knowledge of AD Server, VDI, O365, Exchange, Networking, firewalls, Intune, and identity/access management.
- ✓Experience with device management tools and application deployment.
- ✓Familiarity with printer and mobility device support.
- ✓Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate).
- ✓Ability to perform remote troubleshooting and provide clear instructions
- ✓Ready to work in shift rotation 24X7
- ✓Excellent communication and customer service skills.
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