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Entry LevelFull-time
Salary Range
$5,610 - $7,590 /year
This salary is estimated based on similar roles. The actual salary may vary.
As a Quality Assurance Analyst - BetMGM you will ensure that our Customer Service Team is providing leading-class service to players across all BetMGM brands. You will evaluate and coach agents, tracking improvement and meeting performance goals.
Reporting to the Quality Assurance Team Lead - BetMGM, you will be part of the Customer Service Team. This team always evaluates and coaches our Agents. By working with our Process, Content, and Training teams, you will identify and fill any gaps in agent knowledge and training.
What you will do
β’ Complete QA Evaluations for Customer Service Agents to track and evaluate the performance of our Customer Service Team.
β’ Meet or exceed daily Key Performance Indicators (KPIs) and goals as defined by QA Leadership to drive continuous improvement.
β’ Collaborate with CS Team Lead to provide helpful tips and guidance to assist Customer Service Agents in improving their performance.
β’ Conduct regular calibration meetings with QA Team and other partners to ensure standardized evaluations are delivered.
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About Entain
Entain is a leading global technology and media company that operates some of the world's most recognized online gaming and betting platforms. Headquartered in Las Vegas, Nevada, Entain has built a strong reputation since its founding in 1994, leveraging its deep roots in the gaming industry to innovate and expand into digital spaces. The company has grown from its origins as a traditional sportsbook into a diversified enterprise that combines cutting-edge technology with extensive industry expertise, serving millions of customers worldwide. Entain's main products and services include a suite of online betting platforms, such as BetMGM, bwin, PartyPoker, and Ladbrokes, which offer sports betting, casino games, poker, and other interactive gaming experiences. Key features of these platforms include advanced mobile compatibility, real-time betting options, secure payment systems, and personalized user experiences. The company targets a broad audience, including sports enthusiasts, casino players, and poker aficionados, with a focus on regulatory compliance and responsible gaming practices to ensure a safe and engaging environment. Notable achievements include Entain's strategic partnership with MGM Resorts International to create BetMGM, one of the most successful online betting brands in the U.S. The company also holds a significant market position as a pioneer in the digital gaming space, with a presence in over 20 countries. Entain's unique value proposition lies in its ability to blend technological innovation with a deep understanding of gaming culture, enabling it to deliver trusted and high-quality experiences to its global customer base.
