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Mid LevelFull-timeGit
Salary Range
$10,200 - $13,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Associate to join Ethos, a leading life insurance technology company. This role focuses on delivering exceptional experiences to both new and existing customers and insurance agents who refer business to Ethos.
Key Responsibilities
- →Ensure accuracy in information being communicated to agents, especially regarding policy status and compensation
- →Become efficient in systems dealing with consumer policy information and partner agent systems
- →Understand and communicate complex agent payments and contract details
- →Provide excellent service via email, live chat, SMS, and phone, answering inquiries related to partner insurance agents and their business
- →Develop a strong understanding of Ethos products and processes to support customers and agents
- →Identify customer/agent needs and process requests efficiently within defined service levels
- →Build rapport with agents through clear and transparent communication
- →Meet individual and team goals and objectives
- →Identify opportunities for process improvements and collaborate with management to implement solutions
Requirements
- ✓1-3 years of experience in customer support, customer success, operations, or related role
- ✓Experience in life insurance or related industry is a plus
- ✓Very detail-oriented, especially with agent compensation and contract details
- ✓Bachelor’s degree preferred
- ✓Proficiency with Salesforce or equivalent support/help desk software preferred
- ✓Strong intellectual curiosity and drive to solve problems
- ✓Excellent time management, highly organized, and able to prioritize responsibilities
- ✓Adaptable to change and able to quickly change tasks while maintaining attention to detail
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