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ExecutiveFull-time
Salary Range
$79,968 - $108,192 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities:
• Provide 1st and 2nd level technical support for LIMS applications.
• Investigate, troubleshoot, and resolve incidents within agreed SLAs.
• Log, track, and manage tickets using IT Service Management tools (e.g., ServiceNow, BMC Helix).
• Perform initial root cause analysis and escalate complex issues to appropriate teams.
• Collaborate with IT Operations, Development, and other stakeholders to ensure timely resolution.
• Develop, write, and debug scripts to automate workflows and enhance system functionality.
• Maintain accurate documentation of issues, solutions, and standard procedures.
• Ensure compliance with IT policies, security standards, and data protection requirements.
• Support IIS-hosted web applications and monitor system performance.
• Communicate effectively with business and technical stakeholders in an international environment.
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About Eurofins
Eurofins is a global leader in the life sciences industry, specializing in analytical testing and contract research services. Headquartered in Luxembourg, the company was founded in 1987 and has since expanded into a multinational network with over 650 laboratories across more than 50 countries. Eurofins provides critical testing solutions that support industries ranging from pharmaceuticals and food safety to environmental monitoring and consumer goods, ensuring compliance with stringent regulatory standards and advancing scientific innovation. The company offers a comprehensive portfolio of services, including genomics, proteomics, and environmental testing, as well as specialized analyses for food authenticity, product safety, and clinical research. Eurofins leverages cutting-edge technology, such as high-throughput sequencing and mass spectrometry, to deliver accurate, rapid, and scalable results. Its target audience includes pharmaceutical companies, food manufacturers, agricultural businesses, and regulatory agencies that require reliable data to meet quality, safety, and compliance demands. Eurofins has established itself as a trusted partner in the scientific community, driven by its commitment to quality, innovation, and sustainability. The company holds numerous accreditations and certifications, underscoring its adherence to the highest industry standards. By continuously investing in research and expanding its global footprint, Eurofins reinforces its position as a pivotal player in ensuring product integrity and public safety across diverse sectors.
