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SeniorFull-time
Salary Range
$63,648 - $86,112 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are looking for a motivated and service-oriented Service Desk Engineer to join our multilingual team based in Barcelona, acting as the first point of contact for IT support and supporting a diverse community of users across Europe. In this role, you will help ensure the smooth day-to-day operation of our laboratories, offices, and VIP users across more than 500 sites.
Working in a collaborative and international environment, you will play a key role in delivering high-quality support and maintaining a positive user experience. You will also contribute to continuous improvement by sharing knowledge, identifying recurring issues, and supporting the development of internal processes and documentation.
Key Responsibilities:
• Provide first-line IT support to end users across Europe, ensuring timely and effective resolution of issues.
• Troubleshoot and resolve technical problems related to Microsoft 365 applications and Windows 10/11 environments.
• Support identity and access management processes, including user account and permission management.
• Assist with printing services, patching activities, and basic application triage and routing.
• Log, categorise, and track incidents using ticketing systems.
• Escalate more complex issues to second-line support teams where necessary.
• Contribute to knowledge base and documentation improvements.
• Identify recurring issues and propose workarounds or long-term solutions.
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About Eurofins
Eurofins is a global leader in the life sciences industry, specializing in analytical testing and contract research services. Headquartered in Luxembourg, the company was founded in 1987 and has since expanded into a multinational network with over 650 laboratories across more than 50 countries. Eurofins provides critical testing solutions that support industries ranging from pharmaceuticals and food safety to environmental monitoring and consumer goods, ensuring compliance with stringent regulatory standards and advancing scientific innovation. The company offers a comprehensive portfolio of services, including genomics, proteomics, and environmental testing, as well as specialized analyses for food authenticity, product safety, and clinical research. Eurofins leverages cutting-edge technology, such as high-throughput sequencing and mass spectrometry, to deliver accurate, rapid, and scalable results. Its target audience includes pharmaceutical companies, food manufacturers, agricultural businesses, and regulatory agencies that require reliable data to meet quality, safety, and compliance demands. Eurofins has established itself as a trusted partner in the scientific community, driven by its commitment to quality, innovation, and sustainability. The company holds numerous accreditations and certifications, underscoring its adherence to the highest industry standards. By continuously investing in research and expanding its global footprint, Eurofins reinforces its position as a pivotal player in ensuring product integrity and public safety across diverse sectors.
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