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SeniorFull-timeAgile
Salary Range
$13,260 - $17,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
TITLE: Principal Product Support Specialist
WORKING LOCATION: Bangalore, India
WORK MODE: Hybrid 3 Days office and 2 Days WFH in a week
SHIFTS ANY: 8.00AM to 5:00PM OR 12:00PM to 9:00PM
Experience: 5–8 years
Job description:
Strong Computing and or IT background with at least 5-8 years of related work experience.
Strong IIS and web-based application knowledge. Especially troubleshooting knowledge of Web Server, App Server and DB Server is a must.
Handle user access management and data management (importation, update, migration etc.) requests.
Lead troubleshooting and coordinate with Dev, Infra, and Network teams
ITIL foundation certification or proven work experience is a must with clear understanding of Incident Management, Problem Management, techniques of RCA and good understanding for the need of SLA
Experience with Observability platform like Grafana for trouble shooting, monitoring and alerting is a must.
Working knowledge of ESB (Enterprise Service Bus) or Message Queuing (MSMQ) is an added advantage
Manage platform delivery (Server/DB/Access/Environment requests – Dev/UAT/Prod)
Exposure to agile, DevOps and/or automation is desirable.
 
Preferred Skills:
You have attention to detail and are motivated by high-quality results.
Good understanding of infrastructure, database, and environment management
Exposure to DevOps and release processes
Have the mindset of a cross-functional team member with all the skills necessary to serve our customers.
Processes high domain knowledge - meaning a very good understanding of the business, applications, and functionalities.
Self-organising, with the ability to work both independently and as part of a team.
Critical thinking and analytical skills, with troubleshooting and complex problem-solving ability, are a must.
Excellent verbal/written communication skills. Fluent in English
 
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About Eurofins
Eurofins is a global leader in the life sciences industry, specializing in analytical testing and contract research services. Headquartered in Luxembourg, the company was founded in 1987 and has since expanded into a multinational network with over 650 laboratories across more than 50 countries. Eurofins provides critical testing solutions that support industries ranging from pharmaceuticals and food safety to environmental monitoring and consumer goods, ensuring compliance with stringent regulatory standards and advancing scientific innovation. The company offers a comprehensive portfolio of services, including genomics, proteomics, and environmental testing, as well as specialized analyses for food authenticity, product safety, and clinical research. Eurofins leverages cutting-edge technology, such as high-throughput sequencing and mass spectrometry, to deliver accurate, rapid, and scalable results. Its target audience includes pharmaceutical companies, food manufacturers, agricultural businesses, and regulatory agencies that require reliable data to meet quality, safety, and compliance demands. Eurofins has established itself as a trusted partner in the scientific community, driven by its commitment to quality, innovation, and sustainability. The company holds numerous accreditations and certifications, underscoring its adherence to the highest industry standards. By continuously investing in research and expanding its global footprint, Eurofins reinforces its position as a pivotal player in ensuring product integrity and public safety across diverse sectors.
