Senior Sales Executive / Assistant Sales Manager at Eurofins

• Responsible for the development and performance of all marketing and sales activities in assigned market • Maintaining and developing a computerized customer and prospect database • Establishes plans and strategies to expand the customer base in the marketing area   Personality, skills and knowledge required: • Understand company operation and knowledge of products, services and laboratory facilities & capabilities • Good business and selling skills for laboratory testing and analysis consultancy • Background knowledge of sampling equipment and devices used in project department and laboratory • Familiar with relevant local government laws and regulations and MS ISO/IEC 17025 clauses 4.4, 4.7 & 4.8 • Self-driven, results oriented, responsible and has good communication and supervisory skills   Brief summary of job holder’s scope of duties: • Plan, organise and control of department activities such as costing, quotation, tender etc • Resources and Manpower planning to maximise utilization to meet the sales target • Initiates and coordinates development of action plans to penetrate new markets • Setting targets to himself/herself as well as sales executives • Supervising, motivating and monitoring sales team performance • Providing timely feedback to senior management regarding performance • Plan and organise for market research, competitor and customer surveys • Promote or introduce company’s products and testing services to new customer • Survey and understand the market competitor’s activities and laboratory testing trends • Plan and implement effective marketing strategy to achieve measurable sales target • Maintain customer databases; keep records of customer interaction and transactions, and the details of inquiries, comment and complaints • Analyse, evaluate and review customer’s feedback on services • Handle and resolve customer complaints to ensure proper resolution • Communicate and coordinate with internal departments to meet customer timeframes and enquiries • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience • Perform other job related duties as may be assigned by the top management   Education and Qualification required: • Degree in Chemistry discipline or equivalents. • Minimum 5 years and above experiences in related industries • Applicants must be Malaysian citizens. • Dynamic, self-motivated and organized with excellent interpersonal, communication and presentation skills. • Must be a team-player who is resourceful and able to work under stress. • Vacancy available in Bukit Mertajam, Johor Bahru, Kelana Jaya, Nilai