Solutions Engineer at Everpass

About EverPass Media EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. Through premium content, smart promotions, and seamless partnerships, we empower business owners to turn their screens into powerful tools for engagement, entertainment, and customer insight—helping drive real business results. Position Overview The Solutions Engineer is a customer-facing technical role responsible for supporting the successful integration and deployment of EverPass solutions within existing restaurant and commercial AV environments. Reporting to the Senior Solutions Architect, this role partners with Sales, Customer Success, and third-party installers to assess infrastructure, support implementations, troubleshoot issues, and execute against established deployment playbooks. You will work directly with restaurant operators, IT teams, and AV partners to help ensure EverPass hardware and software operate reliably within their current systems, and escalate more complex architectural decisions to the Senior Solutions Architect when needed. This is a hands-on role with travel. Key Responsibilities • Customer Technical Support & Discovery • Support pre-sales technical discovery calls and site assessments • Evaluate customer AV and network environments using established frameworks • Identify infrastructure gaps and recommend solutions aligned with EverPass standards • Escalate complex architectural issues to the Senior Solutions Architect Implementation & Deployment • Support onsite and remote deployments of EverPass hardware and software • Validate installation quality and infrastructure readiness • Troubleshoot AV signal flow, networking, and device configuration issues • Ensure deployments follow defined playbooks and standards AV & Systems Integration • Assist with configuration and support of commercial AV systems, including matrix-based video environments • Understand and apply signal routing best practices in multi-display, multi-zone setups • Work within existing customer infrastructure to integrate EverPass effectively Documentation & Enablement • Contribute to deployment playbooks and installation documentation • Provide clear instructions to installers and non-technical operators • Capture lessons learned from field deployments to improve standards and best practices Installer & Partner Coordination • Support third-party installers during implementations • Help ensure installations meet EverPass quality expectations • Flag recurring issues or quality gaps to senior leadership Required Qualifications • 3–6 years of experience in AV engineering, systems integration, field engineering, or solutions architecture • Hands-on experience with commercial AV installations in restaurants, hospitality, or similar environments • Familiarity with AV matrix systems and multi-display video environments • Working knowledge of networking fundamentals (switches, routers, PoE, network topology, bandwidth considerations) • Experience integrating new technology into existing AV or IT environments • Comfortable working directly with customers onsite • Willingness and ability to travel frequently Preferred Qualifications • Experience supporting multi-location or franchise environments • Exposure to AV matrix platforms (Extron, Crestron, Kramer, Savi, Atlona, etc.) • Experience working alongside third-party AV installers • Familiarity with POS or hospitality IT ecosystems • AVIXA CTS or related certifications Location This position is remote. Denver, Chicago or Greenwich, preferred. Expected Compensation The anticipated base salary range for a new hire into this position is $100,000 + bonuses. In compliance with local law, the range above reflects the current hiring range for this position. EverPass takes into consideration the qualifications, skills, and experience of the candidate, expected quality and quantity of work, and internal pay alignment when determining the salary level for potential new employees. EverPass expects to hire for this position at the mid-range salary, with the possibility of considering a higher salary only in rare cases when EverPass determines an external candidate possesses exceptional qualifications significantly exceeding the job requirements. About Us: EverPass Media is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues. Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth. EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of the National Football League. TKO Group Holdings, parent company of UFC and WWE, joined as an investor in 2024. Benefits and Perks: • Competitive Compensation • Medical, dental, vision, life, and short-term disability insurance • Professional Development Programs • Access to senior management and mentoring opportunities • Employee Recognition Program • Unlimited PTO • Paid Parental Leave • Mental Health and Recharge Days • 401k Match • Pre-tax Transportation • Employee Assistance Program • Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours. This is a chance for you to join a challenging and inspiring environment where you will have the possibility to make a daily impact. Every day you will work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together we create an innovative environment that drives EverPass forward. If you are the right person for the role you will be part of a fantastic journey in a dynamic, high-growth business. We look forward to your application. EverPass is an equal opportunity workplace and an affirmative-action employer. We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work.